Director of Quality, Integrity and Oversight

Job Description

Job Description

Position Summary

The Director of Quality, Integrity & Oversight provides agency-wide leadership for quality assurance, audit readiness, and internal oversight functions within the Planning & Evaluation Department.  This role is responsible for building and managing a coordinated framework for program reviews, internal audits, corrective action processes, and external audit response. The Director works in close partnership with organizational leadership to strengthen accountability, reduce risk, and ensure alignment with regulatory, contractual, and internal quality standards. This position plays a central role in creating consistent systems, strengthening internal controls, and embedding sustainable oversight infrastructure across the organization.

Key Responsibilities

• Lead the design and implementation of an agency-wide quality assurance and oversight framework
• Oversee internal audits, program reviews, and monitoring activities across programs and service lines
• Ensure documentation, service delivery, and reporting align with regulatory, contractual, and internal standards
• Establish consistent tools, protocols, and review processes for oversight activities
• Coordinate preparation and response for external audits, monitoring visits, and regulatory reviews
• Lead audit readiness planning and documentation controls
• Track findings, recommendations, and corrective actions through resolution
• Oversee internal case review and incident response coordination processes
• Support investigation-related functions through structured intake, documentation review, and response tracking
• Partner with program leadership to translate findings into operational improvements
• Monitor trends, risks, and systemic issues to inform leadership decision-making
• Embed continuous improvement practices across programs
• Collaborate with Data Management leadership to align oversight with performance and outcome data
• Lead and supervise the oversight team, including staffing structure, performance expectations, and professional development

Qualifications

• Master’s degree preferred in public administration, social work, public health, health administration, policy, or related field
• 5–7+ years of experience in quality assurance, compliance, audit, program oversight, or governance functions
• Experience in nonprofit, healthcare, behavioral health, or human services environments
• Familiarity with regulatory frameworks, contracts, and funding requirements
• Strong leadership, systems thinking, and organizational design skills
• Excellent written and verbal communication skills
• Strong analytical and problem-solving capacity
• Demonstrated experience managing teams and cross-functional initiatives

Compensation & Benefits

• Generous paid time off, paid holidays, NYS Paid Sick Time, and personal days
• 403(b) retirement plan with annual discretionary employer contribution
• Comprehensive medical coverage (medical, dental, vision, behavioral health, and flexible spending accounts)
• Tuition reimbursement and access to specialized training and continuing education opportunities
• Agency and employee-sponsored life insurance, and short- and long-term disability coverage

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at

Company Description

We are the largest nonprofit on Staten Island, committed to serving the needs of hungry and homeless. We serve people with special needs - people living with HIV and AIDS, people using substances, people living with mental illness - with an array of on-site professional services. We offer a comprehensive continuum of compassionate care that begins with street outreach, shelter, and soup kitchen and food pantry, and extends to treatment, other clinical and support services, and transitional and permanent supportive housing. Visit our website for more information at