Customer Support Technician

Customer Support Technician – Plainwell, Michigan DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites. What it's like to work here: This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer‑first approach. They trust their people to get the job done, which creates a laid‑back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team. What you will get to do: Traveling to customer locations to solve after‑sale service issues, including equipment operation and evaluations as well as maintenance training. Answering customer service phone calls and e-mails. Testing and refurbishing used and customer‑owned equipment at the company's facility in Plainwell. 50% (approximately) – support of new capital equipment projects and system expansions – directed by the responsible project manager. Traveling to customer locations to assist in system installations, commissioning efforts, and start‑ups. Other project related activities as needed. What will make you successful: 3 to 5 years of experience in a related field or position. Travel experience. Driver’s license. Ability to get a passport (travel to Canada and Mexico). Experience with electrical systems and controllers – HMI troubleshooting experience. Proficiency with a multimeter. Must enjoy learning new things. Must be able to act calmly in stressful situations. Self‑motivated and organized. Good communication skills. #J-18808-Ljbffr