Police Services Specialist (PSS)

Police Services Specialist

The Police Services Specialist (PSS) supports law enforcement and crime-prevention activities by assisting the public, documenting non-emergency incidents, collecting evidence, and performing administrative functions for the Police Department. This role provides essential support to patrol operations, ensuring accurate documentation, proper handling of service calls, and effective communication with the community. The position is non-sworn and does not include arrest, detention, or citation authority.

The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.

• Conduct initial citizen contact in person or by phone for calls that are not in progress and do not involve active threats or suspects on scene.
• Interview citizens regarding calls for service and document offenses; collect evidence such as statements, photos, video, and forensic materials.
• Prepare written reports by hand and computer using proper grammar and spelling.
• Use departmental computer systems to research information and search databases.
• Manage time effectively and prioritize calls and assignments appropriately.
• Interact professionally with citizens and coworkers; follow departmental protocols and guidelines.
• Attend meetings and required training sessions.
• Recognize when a sworn police officer is needed and follow procedures for officer involvement.
• Perform non-sworn duties assigned by the designated supervisor.
• Assist with administrative tasks supporting Police Department operations.

MINIMUM REQUIREMENTS

• High school diploma or GED equivalent.
• CPR certification within six (6) months of hire.
• Demonstrate proficiency in the use of computers, radios, and cameras, and complete all required departmental training.
• Proficiency with word processing software and the ability to learn and utilize specialized departmental software systems.
• Valid Texas driver's license with an acceptable driving record.

PREFERRED QUALIFICATIONS

• Some college coursework.
• One year of public safety or customer service experience.
• Familiarity with emergency procedures.
• Bilingual in English/Spanish.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to read, understand, and apply laws, policies, and procedures.
• Ability to write clearly with correct sentence structure, grammar, and spelling.
• Ability to perform basic math functions.
• Strong interviewing and communication skills; ability to interact with diverse individuals.
• Ability to work in a team-oriented environment and maintain professional relationships with police, fire, EMS, and other city staff.
• Extensive public contact requiring courteous and professional conduct.

PHYSICAL DEMANDS

This role requires the ability to regularly lift up to 30 pounds and rarely up to 50 pounds. Work involves constant vision, hearing, and talking; frequent sitting, handling, fine dexterity, and use of foot controls; and occasional standing, walking, lifting, carrying, pushing/pulling, reaching, bending, crouching, crawling, climbing, and balancing.

WORK ENVIRONMENT

Work may involve exposure to extreme weather, hazardous chemicals, and infectious diseases. Duties may require navigating uneven terrain and various outdoor environments. This is a safety-sensitive position requiring adherence to health and safety protocols.