Member Associate

Responsive Recruiter Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk! Benefits: Free services for your dog Bonus based on performance Energetic, fun-loving work environment Free food & snacks Opportunity for advancement Perks and Benefits: Competitive hourly base pay + tips ranges from $15 to $18+ per hour based on experience level Merit-based pay increases Complimentary service membership for your pup! Commission for new memberships Who We Are: Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you! North Star: We remove barriers so that people can love and connect with their dogs every day. Values: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference. About the Position: The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business. This position requires: A passion for dogs and dog health & wellness Some experience working with dogs Customer service experience (retail, restaurant, gym) Sales experience and confidence (membership sales are highly valued!) Strength to lift up to 70 pounds; stamina to stand for long periods of time Reliable transportation Willingness to work in a smoke-free environment Experience Preferred Who We Are Looking For: We are searching for a confident multi-tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships, etc. Tasks: Answer phone calls, schedule customer appointments, manage customer profiles and records Manage customer expectations; Resolve customer concerns; Retain memberships Drive membership sales through health and wellness education Prioritize the safety of dogs and team members at all times Uphold quality standards through hands-on participation and training Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Identify when/ where help is needed and provide assistance to keep Scenter on schedule Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values Adhere to Scenthound sanitary and cleaning practices Cross-Train in other positions such as dog care and bathing Skills and Abilities: Effective communication with team members and dog parents (in person and on the phone) Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Problem-solving - Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management ability to make an efficient schedule Computer/ technology proficiency Confidence in selling services and products Accountability; hold oneself and others to Scenthound standards Compensation: $15.00 - $18.00 per hour