Sales-Driven Call Center Team Lead (Nights & Weekends)

Reliable Heating & Air in Kennesaw is looking for a Call Center Team Lead to coach and support Customer Service Representatives in exceeding performance metrics. This role involves monitoring call quality, overseeing attendance, and developing training initiatives to enhance service productivity. The ideal candidate possesses strong leadership skills, customer service experience, and proficiency in Microsoft Office. The position may require availability during nights and weekends for emergency services. #J-18808-Ljbffr