Technology Support Specialist

Job Description The Technology/Digital Learning team manages the network and computers/peripherals within the Medford Public Schools. Working with the Director of Technology and the Network Administrator, the Technology Support Specialist supports academic and administrative technology. The technician provides computer support and customer service to teaching and administrative staff, and students. The MPS Technology Support Specialist provides support for hardware and software in wired and wireless environments. Job Summary Support technology use in an educational setting. Prioritize and respond to help desk requests and ongoing projects as coordinated with the Technology Department, as well as conducting maintenance and inventory records. Assist school staff with technical support of desktop and laptop computers, chromebooks, applications and related technology. Support includes Install, upgrade, support and troubleshoot Windows OS, MAC OS, Microsoft Office and any other authorized desktop applications Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Perform repairs on computers, laptops, printers and any other authorized peripheral equipment Customize hardware to meet user specifications and site standards Perform hardware and software upgrades as necessary Image hard drives for rapid deployment locally and/or over the network Analyze, troubleshoot and resolve software and hardware issues Communicate with end users about progress of repairs Support Windows and Mac OS management Perform work in compliance within specified warranty requirements Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software, and user error Use tools and methodologies to load, copy and customize operating system configurations for deployment Work with Network Administrator regarding new builds and upgrades Responsible for monitoring, operating, managing, troubleshooting and restoring to service, computers (Windows, Macs, Chromebooks) that have authorized access to the network Help Desk Responsibility for queries, issues and problems assigned Maintain Helpdesk records and tracking for area of responsibility Work with vendor support contacts to resolve technical issues Operate within, enforce, and suggest modifications and additions to computer standards and guidelines Return defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levels Develop trends by monitoring and analyzing incoming calls, problems and support requests Hardware Purchasing and Recommendations Provide hardware specifications and recommendations Requirements Experience with desktop repair Experience with mobile devices – laptops, MacBooks, Chromebooks Extensive knowledge of hardware and software installation and configuration Windows OS; Chrome OS, Mac OS Functional understanding of networking Experience working in and around K-12 school environments strongly preferred Work Year and Hours Competitive salary commensurate with experience, salary range $60,000-$70,000. Full benefits package provided per district policy. 260 days per year, full time. FLSA Status Exempt #J-18808-Ljbffr