Records Manager

Position Overview

A large professional services organization is seeking an experienced Records Manager to oversee records and information management operations for its Washington, DC office. This role will partner closely with attorneys, administrative leadership, and staff to ensure the effective organization, retention, security, and accessibility of both physical and electronic records throughout the information lifecycle.

The ideal candidate will bring strong operational leadership, knowledge of legal records management best practices, and experience implementing processes that support compliance, efficiency, and information governance initiatives.

Key Responsibilities

• Manage day-to-day records and information management operations for the office
• Oversee the organization, storage, retrieval, transfer, and destruction of physical and electronic records
• Ensure compliance with internal policies, legal hold requirements, retention schedules, and information governance standards
• Coordinate file mobility and records transfers across departments and office locations
• Maintain the integrity, confidentiality, and security of client and firm information
• Develop and implement records management procedures and process improvements
• Support attorneys and staff with records-related requests and operational needs
• Monitor records management workflows and performance metrics to improve efficiency and service levels
• Collaborate with office leadership and cross-functional teams on records and information management initiatives
• Supervise and mentor records staff while assisting with departmental priorities and projects

Qualifications

• Bachelor’s degree in Business, Information Management, Library Science, or a related field preferred; equivalent experience considered
• 5+ years of records or information management experience, including both physical and electronic records management
• Prior experience within a law firm or professional services environment strongly preferred
• Experience using records management or information governance systems such as LegalKEY, iManage Records Manager (IRM), FileTrail, or similar platforms
• Strong understanding of records retention, legal holds, and information governance best practices
• Excellent organizational and time management skills with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills with the ability to work effectively across all levels of an organization
• Supervisory or team leadership experience preferred
• Ability to operate in a fast-paced, deadline-driven environment while maintaining a high level of professionalism and confidentiality