Scheduling Specialist - Customer Service Representative

Job Description

Job Description

Step into a role that keeps everything running smoothly! Are you a master multitasker with a passion for helping people? At Zenner & Ritter in Buffalo, NY, we're seeking a full-time Scheduling Specialist - Customer Service Representative to bring your organizational talents and customer-focused attitude to our dynamic team. With competitive pay of $17-$20/hour and the chance to be a pivotal part of our operations , this is your opportunity to shine! Not to mention, this position enjoys continuous training and coaching opportunities and the following benefits :

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties

GET TO KNOW OUR COMPANY A LITTLE BETTER

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

GET FAMILIAR WITH THIS DYNAMIC POSITION

Your Schedule & Workplace: This full-time position is in-office at our location in Buffalo, NY. Your shifts will vary, keeping your evenings and work-life balance intact.

In this role, your day starts with energy and purpose as you:

• Communicate with technicians to ensure seamless scheduling.
• Handle incoming calls, putting customers at ease with your professionalism.
• Keep schedules organized and accurate to maintain our reputation for exceptional service.
• Juggle priorities with ease, ensuring no detail is overlooked.

As a Scheduling Specialist - Customer Service Representative, every day is a mix of challenges and wins, with you at the center of it all!

What We're Looking For:

• Strong computer skills
• Excellent organizational and communication abilities

Preferred Qualifications:

• Experience in customer service or dispatching

APPLY NOW

Applying is a breeze-our quick, mobile-friendly initial application takes less than 3 minutes! Don't miss out on your chance to join a supportive team where your skills truly make a difference. Apply to be our new Scheduling Specialist - Customer Service Representative today.

Must have the ability to pass a background check and drug screening test.