Ticket Seller Supervisor

Job SummaryResponsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wider array of even types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This is a part-time opportunity.Essential Duties and ResponsibilitiesAct as liaison between frontline window staff and full-time Ticket Operations staffIndependently and accurately troubleshoot and resolve guest issuesResponsible for ticket office opening and closing proceduresProvide all guests a positive first impression by offering World-Class Plus ServiceGreet guests in a polite, professional, and friendly mannerCourteous, helpful demeanor when answering phonesMaintain composure when interacting with all guestsEnsure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.Facilitate ticket sales and distribution transactionsObtain and use general knowledge of Ticketmaster ticketing systemObtain general knowledge of ticket selling platform and mobile ticket platformTroubleshoot any ticketing mattersAssist guests in selecting seating for eventsAccurately organize and distribute Will Call tickets to guestsWillingness to assist with various Ticket Operations items and/or projects as necessaryPerform other related duties as assignedQualificationsTicketing experience (Archtics, Host, TM1 Sales) preferred but not requiredMinimum of one year of guest service experienceComply with VSG company policy of background checksMaintain an energetic, pleasant, and neat professional appearanceMust be polite, friendly and possess exceptional customer relations skillsPunctual, dependable, and excellent work attendance requiredAbility to relate with a diverse customer backgroundAdaptable to work independently or in a team environmentAbility to multitask and work well under pressureAbility to work at various locations including but limited to: Benchmark International Arena, Yuengling Center, and Raymond James StadiumWorking ConditionsMust be able to stand on feet for long periods of time, walk long distances and climb stairs.Must be able to communicate clearly and concisely in the English languageAbility to work in areas that can become crowded with equipment and/or peopleAbility to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.Ability to work in loud environmentsAbility to lift and carry up to 25lbsMust be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event timesMust have the ability to work a flexible schedule including long hours, nights, weekends, and holidaysMust be able to work in cold/hot indoor and outdoor temperaturesWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr