Entry-Level Service Advisor Trainee / Porter at Livermore Ford Lincoln Alfa Romeo Maserati

Job Description

Job Description

Start Your Automotive Career with Opportunities for Growth

Livermore Ford Lincoln Alfa Romeo Maserati is seeking a motivated, customer-focused individual to join our Service Department as an Entry-Level Service Advisor Trainee / Porter. This position is designed for individuals looking to begin a career in the automotive industry with the opportunity to grow into a Service Advisor role through hands-on training and mentorship.

We believe in promoting from within and developing future leaders. If you have a positive attitude, strong work ethic, excellent customer service skills, and a desire to learn, we want to hear from you.

What You'll Do

Porter Responsibilities:

• Greet customers in a friendly and professional manner.
• Assist with vehicle check-in and service lane organization.
• Move customer and dealership vehicles safely throughout the property.
• Maintain cleanliness and organization of the service drive and customer waiting areas.
• Deliver completed vehicles to customers and assist with vehicle pick-up.
• Perform vehicle walk-arounds and basic inspections.
• Assist technicians and service advisors with daily operations.
• Shuttle vehicles as needed.
• Support the service team in providing an exceptional customer experience.

Service Advisor Training Responsibilities:

• Learn dealership service processes and procedures.
• Shadow experienced Service Advisors.
• Assist with appointment scheduling and customer communications.
• Learn how to create repair orders and document customer concerns.
• Develop knowledge of maintenance recommendations and repair services.
• Learn manufacturer maintenance schedules for Ford, Lincoln, Alfa Romeo, and Maserati vehicles.
• Build communication and sales skills necessary to become a Service Advisor.

Qualifications

Strong customer service and communication skills.

Positive attitude and willingness to learn.

Professional appearance and demeanor.

Ability to work in a fast-paced environment.

Team-oriented mindset.

Valid California driver's license with a clean driving record.

Ability to operate both automatic and manual transmission vehicles is required

Physical Requirements

Ability to stand, walk, and move throughout the dealership for extended periods.

Ability to enter and exit vehicles repeatedly throughout the day.

Ability to lift up to 25 pounds occasionally.

Ability to work both indoors and outdoors in varying weather conditions.

 

Growth Opportunity

This position is designed as a career development opportunity. Successful team members who demonstrate strong customer service skills, reliability, and a willingness to learn will have the opportunity to advance into a Service Advisor position and continue growing within the organization.

 

Why Join Livermore Ford Lincoln Alfa Romeo Maserati?

Career advancement opportunities

Promote-from-within culture

Ongoing training and development

Supportive team environment

Employee discounts

Competitive compensation based on experience

Opportunity to work with world-class automotive brands

Free College education courses for employees and their family members

 

Benefits:

• Medical
• Vision
• Dental
• 401K
• Paid Vacation
• Training
• Free College Education courses for Employees and their Family
• Great growth opportunities and willing to train for advancement positions

 

Ready to jump-start your automotive career? Apply today and grow with the Livermore Ford Lincoln Alfa Romeo Maserati team!

 

Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.