Customer Success Manager

Client Success Manager (Marketing Agency) Location Clarksville, TN (Local Candidates Only – In-Office / Hybrid) Employment Type Full-Time About Us We are a fast-growing marketing agency based in Clarksville, TN , working with clients across multiple industries to drive leads, revenue, and brand growth. We move fast, care about results, and need someone who can own client relationships like a pro. Role Overview The Client Success Manager (CSM) is the main point of contact for our clients. Your job is simple in theory (but demanding in practice): Keep clients happy. Keep clients informed. Keep clients renewing and growing with us. You’ll sit between the client and our internal marketing/creative team, making sure expectations are clear, deliverables are on track, and results are communicated in a way clients understand and value. Key Responsibilities Serve as the primary contact for a portfolio of agency clients. Run weekly/bi-weekly client check‑ins and monthly strategy calls . Translate client goals into clear tasks for our internal team (ads, content, email, funnels, etc.). Review campaign performance and communicate results to clients in plain English (not jargon). Proactively spot risks (unhappy clients, poor performance, misalignment) and handle them early. Collect testimonials, case study stories, and referrals from happy clients. Help with onboarding new clients : gathering assets, access, info, and expectations. Document client notes, action items, and statuses in our CRM/project management tool. Collaborate with leadership on retention, upsell, and expansion opportunities. Requirements (Must‑Haves) We’re flexible how you got here, but you must check one of these boxes: Bachelor’s degree in Marketing, Communications, Business, or related field OR Proven experience in the marketing industry (agency, in‑house marketing, media, etc.) OR Previous marketing agency internship (paid or unpaid) with clear responsibilities Plus: Local to Clarksville, TN (or within commuting distance). This is not a fully remote role. Strong communication skills – written, verbal, and on Zoom. Comfortable talking with business owners and decision makers. Organized and detail‑oriented – you keep notes, follow up, and don’t drop balls. Basic understanding of digital marketing (paid ads, social, funnels, email, etc.). Comfortable with tools like Google Workspace, Zoom, and at least one CRM or project management tool (ClickUp, Asana, Monday, HubSpot, etc. — or similar). Nice‑to‑Haves Experience in a marketing agency environment. Experience in account management, client success, or project management . Ability to review basic marketing metrics (CTR, CPC, CPL, ROAS, open rates). Comfort creating light client‑facing decks or recap docs. Schedule & Work Environment Full‑time role based in Clarksville, TN . Typically Monday–Friday. In‑office or hybrid, depending on schedule and performance. Fast‑paced, growth‑focused, no‑drama environment. Compensation & Benefits Competitive base salary: $3,500/Month-$5,000/Month + Commission/Bonuses , based on experience. Performance‑based bonuses tied to client retention and satisfaction . PTO and paid holidays. Growth opportunity as the agency scales (senior CSM, team lead, etc.). #J-18808-Ljbffr