Chief of Staff, Cloud & Infrastructure

About the Role and What You'll Be Doing: As the Chief of Staff for the Global Cloud and Infrastructure organization, you will serve as a strategic partner and trusted confidant to the SVP, Cloud & Infrastructure. This is a high-impact, high-visibility role at the intersection of strategy, operations, people, and culture — and it comes at a pivotal moment, as Ensono's Infrastructure organization undergoes significant growth and transformation. You will be the connective tissue of a globally distributed, highly capable team — bringing cohesion, accountability, and momentum to an organization that is evolving rapidly. You will elevate leadership capabilities, drive associate engagement, and build the communication and operational rhythms that allow the team to execute with consistency and clarity. This role requires deep emotional intelligence, a genuine passion for developing people, and the organizational change management expertise to guide a complex team through transformation. You will invest in building a strong internal network across Ensono so that you can get things done, align priorities, and remove friction across organizational boundaries. As a key member of the broader Ensono Chief of Staff community, you will collaborate closely with peer Chiefs of Staff within Global Operations to drive enterprise-wide alignment and shared program excellence. Key Responsibilities Serve as a strategic partner and confidant to the SVP, Cloud & Infrastructure — providing candid counsel, closing execution gaps, and ensuring organizational priorities are clearly owned and actioned. Lead organizational change management efforts as the Cloud and Infrastructure organization undergoes significant transformation, including supporting structural changes, culture evolution, and associate readiness. Design and execute a communications strategy that delivers consistent, transparent, and frequent messaging to a geographically dispersed Cloud and Infrastructure organization. Establish and maintain the rhythm of business for the organization — including meeting cadences, staff meeting management, efficiency and cost savings, metrics reviews, and goal accountability frameworks. Coach and develop next-level leaders across the Cloud and Infrastructure team, building leadership capabilities, emotional intelligence, and cross-functional effectiveness throughout the organization. Drive associate engagement strategies — identifying gaps, designing programs, and creating an environment where associates feel connected, valued, and motivated. Partner with the Managing Director, Ensono India and global regional leaders to ensure cross-geographic alignment, inclusion, and consistent program execution. Collaborate with HR Business Partners (Culture and People Experience or CPE at Ensono) to develop and execute talent strategies, including leadership development, career pathing, and associate engagement initiatives. Partner with FP&A and business leaders to support headcount management, budgeting, planning, and forecasting processes. Build and maintain a robust internal network across Ensono to enable effective cross-functional execution and accelerate the delivery of priority initiatives. Plan and execute leadership offsites, team events, and culture-building programs that foster connection, alignment, and shared purpose. Identify, structure, and drive multiple programs and initiatives in support of the Cloud and Infrastructure strategy and operational excellence. Develop and manage meeting strategies, agendas, executive presentations, and action item follow-up to ensure accountability at all levels. Provide ongoing stakeholder updates, proactively identify program and organizational risks, and recommend timely solutions. Please note, this role is hybrid and will need to report onsite at our headquarters in Downers Grove, IL when the rest of the Infrastructure leadership team is onsite on a weekly basis. Required Qualifications 5–8 years of management experience, ideally within an IT infrastructure, managed services, or managed hosting environment. Demonstrated high emotional intelligence, with the ability to coach leaders at all levels, navigate ambiguity, and build trust across diverse and geographically distributed teams. Proven experience leading organizational change management initiatives and driving cultural transformation within a complex, matrixed organization. Highly motivated self-starter with strong interpersonal, collaboration, and leadership skills. Excellent communication and presentation skills, with the ability to deliver clear, organized, and impactful messaging to diverse audiences across all levels. Proven ability to build and leverage a strong cross-functional internal network to drive results and execute priorities. Strong project management skills; able to structure, manage, and coordinate multiple programs and workstreams simultaneously. Experience in headcount management, budgeting, and financial planning processes. Sound judgment, decision-making ability, and the confidence to provide direct, candid feedback to senior leaders. Ability to thrive in a fast-paced, high-change environment with shifting priorities. Preferred Qualifications Background in managed hosting, infrastructure services, or IT operations. Experience working across global teams, including with India-based delivery organizations. Prior experience in a CPE (Culture, People & Experience) or talent-focused role. Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Benefits Unlimited Paid Days Off Three health plan options 401k with company match Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement Paid childbearing and paternal leave Education Reimbursement, Student Loan Assistance or 529 College Funding Sabbatical leave Wellness program Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $150,000 to $200,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email View email address on click.appcast.io. #J-18808-Ljbffr Ensono