Product Owner III

Product Owner III

Liberty Mutual is looking for a Product Owner III to join their Digital Communication, Knowledge Management & Learning team within AI Acceleration & Platform. This role involves owning two high-visibility, enterprise-scale capabilities: Platinum SMS and Communications Interaction History. The Product Owner will drive meaningful outcomes at the intersection of technology, customer experience, and enterprise strategy.

Location: Candidates must reside in Massachusetts or New Hampshire. In-office requirement: Employees who live within 50 miles of either Boston, MA or Portsmouth, NH are expected to work in the office two days per week.

Responsibilities include setting the vision and driving the roadmap, championing the customer and employee experience, turning complexity into clarity, leading prioritization with purpose, building strong partnerships, delivering in an agile environment, measuring what matters, enabling scalable, future-ready platforms, and connecting the ecosystem.

Required Skills & Experience: 5–7 years of experience as a Product Owner or Product Manager, with direct experience working with agile delivery teams. Proven experience owning enterprise platforms, digital communication tools, customer service capabilities, or employee-facing applications. Strong ability to manage complex products with multiple stakeholders, cross-functional dependencies, and competing priorities. Excellent communication and stakeholder management skills, with experience influencing across organizational boundaries. Experience working closely with engineering, architecture, UX, and business partners in an agile environment.

Qualifications: Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors' degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams. Master's degree preferred. High level of proven business expertise needed to set clear priorities for product and understand business value impacts. Develops strong stakeholder relationships and influencing across multiple organizational boundaries. Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs. Comfortable with making decisions with some level of uncertainty.