Sales and Retail Operations Co-Team Lead

Description The Museum Store Co-Team Lead is responsible for supporting the day-to-day operations of the Museum Store by providing leadership, operational oversight, and exceptional customer service during assigned shifts. Working closely with the Director of Sales & Retail Operations, the Co-Team Lead ensures the store operates efficiently, maintains accurate inventory, presents merchandise effectively, and delivers outstanding shopping experience for every guest. Description The Museum Store Co-Team Lead is responsible for supporting the day-to-day operations of the Museum Store by providing leadership, operational oversight, and exceptional customer service during assigned shifts. Working closely with the Director of Sales & Retail Operations, the Co-Team Lead ensures the store operates efficiently, maintains accurate inventory, presents merchandise effectively, and delivers outstanding shopping experience for every guest. As a member of the store leadership team, the Co-Team Lead is responsible for monitoring assigned operational areas, identifying issues, communicating concerns, and ensuring appropriate follow-up. While each Co-Team Lead is assigned primary ownership areas to provide accountability, Co-Team Leads are responsible for supporting all aspects of store operations and working collaboratively to achieve departmental goals. Essential Duties And Responsibilities Store Leadership & Operations: Providing leadership and direction during assigned shifts by modeling professionalism, accountability, and exceptional customer service. Supporting the daily operation of the Museum Store to ensure efficient and effective business operations. Maintaining a clean, organized, safe, and customer-ready sales floor, stockroom, and work environment. Delivering exceptional customer service by assisting customers with purchases, product selection, and issue resolution in accordance with Museum policies. Supporting opening and closing procedures, cash handling, and point-of-sale (POS) operations. Assigning, prioritizing, and following up on daily operational tasks. Taking initiative to resolve routine operational issues within the scope of the position. Communicating completed work, unfinished work, operational concerns, staffing needs, and barriers before the end of each shift or as soon as issues are identified. Supporting special events, promotions, and Museum programming as assigned. Store Operations, Inventory And Sales Monitor inventory accuracy and promptly identify and report inventory discrepancies. Complete cycle counts, inventory audits, stock checks, and product reviews accurately and within established timeframes. Ensure inventory discrepancies are communicated within 24 hours and documented using approved tracking methods. Identify duplicate products, pricing discrepancies, barcode issues, missing product information, and inaccurate inventory records. Communicate low-stock items and potential reorder needs. Receive, inspect, and process merchandise shipments, verifying quantities and reporting damaged or missing merchandise. Enter or update product information in Shopify, when assigned. Print product labels and price tags and ensure merchandise is accurately priced and tagged before reaching the sales floor. Organize, receive, scan, tag, and move merchandise throughout the inventory process. Replenish merchandise to maintain appropriate inventory levels on the sales floor. Maintain organized, accurate, and easily accessible stockroom and backstock areas. Ensure merchandise is processed, displayed, and available for sale within established timelines. Communicate shipment concerns, inventory issues, merchandise delays, and operational challenges requiring follow-up. Customer Service, Store Promotions & Visual Merchandising Deliver exceptional customer service by greeting guests, answering questions, assisting with product selection, and resolving customer concerns in accordance with Museum policies. Create a welcoming shopping environment that enhances the visitor experience. Maintain visually appealing merchandise displays that support Museum branding and retail objectives. Ensure merchandise is properly signed, priced, and presented according to established merchandising standards. Support product placement, floor replenishment, promotional displays, seasonal merchandise, and special events. Monitor sales floor presentation to ensure products remain organized, fully stocked, clean, and customer-ready. Assist with implementing promotional campaigns and merchandising strategies designed to increase sales. Cash & POS Management Operate the point-of-sale (POS) system accurately and efficiently. Process customer purchases, exchanges, and returns in accordance with Museum policies. Support opening and closing cash procedures and maintain accurate cash handling practices. Assist with balancing registers and resolving routine POS issues. Ensure accurate pricing and transaction processing while maintaining confidentiality and financial accountability. Report POS system issues or transaction discrepancies promptly using approved communication channels. Requirements Required Education, Desired Skills and Experience: Associate or Bachelor’s Degree preferred. Ability to work a flexible schedule, including nights, weekends, and holidays. Proficiency in computers with the ability to learn department-specific systems. Two years of retail and customer service experience required. #J-18808-Ljbffr Charles H. Wright Museum of African American History