Program Manager

Crisis/MRSS Program Manager $10,000 Sign-On Bonus Available Competitive salary, comprehensive benefits, generous paid time off, NHSC loan repayment eligibility, professional development opportunities, and a mission-driven culture dedicated to serving children and families. Recruitment Highlights $10,000 Sign-On Bonus Available Approved National Health Service Corps (NHSC) Site Potential eligibility for HRSA/NHSC Loan Repayment Programs for qualifying licensed professionals Leadership opportunity serving children and families in a growing community mental health organization Opportunity to make a meaningful impact on the lives of children, adolescents, and families during times of crisis Position Summary The Children’s Resource Center is seeking an experienced, passionate, and dynamic Crisis/Mobile Response and Stabilization Services (MRSS) Program Manager to lead our crisis intervention team serving youth and families throughout the community. This leadership position is responsible for the daily operations, clinical oversight, staff supervision, and program development of our Crisis and MRSS services. The Program Manager plays a critical role in ensuring timely, high-quality, trauma-informed crisis response services that promote safety, stabilization, and connection to ongoing care. Essential Responsibilities Provide leadership, supervision, and performance management for Crisis and MRSS staff. Ensure the delivery of high-quality, person-centered, and trauma-informed crisis services. Oversee program scheduling and staffing to ensure effective crisis response coverage. Monitor program performance indicators, outcomes, productivity, and service quality. Review clinical documentation for quality, compliance, and timeliness. Support staff through coaching, consultation, and professional development. Participate in recruitment, hiring, onboarding, and retention efforts. Collaborate with schools, hospitals, law enforcement, child welfare agencies, juvenile courts, and community partners. Assist with program planning, implementation, and continuous quality improvement initiatives. Ensure compliance with Medicaid, state regulations, accreditation standards, and agency policies. Participate in on-call leadership responsibilities as assigned. Support crisis response efforts during community emergencies and critical incidents. Prepare reports and maintain program data as required by agency leadership and funding sources. Qualifications Required: Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field. Independent Ohio licensure (LISW-S, LPCC-S, IMFT, or equivalent). Minimum of three years of clinical experience working with children, adolescents, and families. Minimum of two years of supervisory or leadership experience. Strong knowledge of crisis intervention, risk assessment, suicide prevention, and behavioral health systems. Valid driver's license and ability to travel throughout the service area. Preferred: Experience in Mobile Response and Stabilization Services (MRSS), crisis services, or intensive community-based treatment programs. Experience with Medicaid-funded behavioral health services. Training in trauma-informed care, de-escalation, and crisis stabilization models. Knowledge, Skills, and Abilities Strong leadership and team-building skills. Excellent clinical judgment and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Effective communication and collaboration skills. Strong organizational and problem-solving abilities. Commitment to serving children and families with compassion, dignity, and respect. What We Offer At the Children’s Resource Center, we value our employees and invest in their success and well-being. Eligible employees enjoy: $10,000 Sign-On Bonus Competitive salary based on education and experience Medical, dental, and vision insurance Generous paid time off, including vacation, sick leave, personal leave, and paid holidays Retirement plan with employer contributions Employer-paid life insurance Employee Assistance Program (EAP) Mileage reimbursement for work-related travel Continuing education and professional development opportunities Clinical supervision and leadership development Opportunities for advancement within a growing organization Employment at an approved National Health Service Corps (NHSC) site, with potential eligibility for HRSA/NHSC Loan Repayment Programs A collaborative, mission-driven culture focused on improving the lives of children and families Why Join Our Team? This is an opportunity to lead a dedicated team that provides life-changing support to children and families during some of their most challenging moments. If you are a motivated behavioral health leader who is passionate about crisis intervention, community-based services, and developing high-performing teams, we encourage you to apply. Pay: From $80,000.00 per year Benefits: 403(b) matching Dental insurance Employee assistance program Flexible schedule Health insurance Loan forgiveness Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance License/Certification: LSW (Required) Work Location: In person #J-18808-Ljbffr