Front Desk Associate (Optometry)

Job Description

Job Description

At PanCare of Florida, our mission is to bring quality healthcare to underserved communities. We believe that compassionate, dedicated healthcare professionals are essential to fulfilling this promise.

PanCare of Florida is seeking a skilled and compassionate Front Desk Associate (Optometry) to join our team. The Front Desk Associate (Optometry) provides administrative and customer service support for the daily operations of the vision clinic. This position serves as a primary point of contact for patients and is responsible for appointment scheduling, patient registration, check-in and check-out processes, insurance verification, payment collection, records management, and general front office support. If you have a passion for patient safety, a keen eye for detail, and thrive in a fast-paced environment, we invite you to apply and become a vital part of our mission to provide exceptional healthcare services.

Your responsibilities will include the following:

• Greet patients upon arrival; complete patient check-in and check-out processes; distribute, collect and verify intake forms, identification, consent forms, demographic information, insurance information, and other required registration documents in the EHR.
• Provide excellent customer service by communicating professionally with patients, providers, leadership, administrative personnel, and clinic staff; answer and route phone calls, respond to inquiries, address patient concerns, and escalate complex or unresolved matters as appropriate.
• Schedule, reschedule, and confirm appointments; coordinate appointment slots, same-day scheduling needs and walk ins to support provider schedule utilization and efficient daily patient flow.
• Verify and update patient demographic, contact, insurance, and eligibility information, including vision insurance coverage, required authorizations, and sliding fee discount documentation as applicable.
• Collect and process copays, fees, deductibles, outstanding balances, and other patient payments using standard or mobile point-of-sale systems; balance daily transactions and maintain accurate financial records.
• Coordinate with vision clinic staff to support efficient patient flow, continuity of care, timely service, reduced congestion, and patient privacy in the clinic, mobile unit, or off-site setting.
• Maintain accurate patient records and charts in compliance with organizational policies and HIPAA requirements; perform administrative duties including filing, faxing, scanning, document management, and patient billing support as assigned.
• Support administrative workflow for mobile vision clinics, outreach events, school-based services, or other off site clinic locations as assigned.
• Serve as a backup to perform basic vision pretesting, such as visual acuity screening or operation of automated screening equipment, when trained, deemed competent, and assigned.

Required Qualifications: 

• High School Diploma or GED
• A minimum of 6 months’ experience in a customer service position required
• Experience in a front desk or receptionist role

Preferred Qualifications:

• At least 6 months experience in a healthcare administrative environment
• Experience with insurance verification
• Bilingual especially in Spanish or Creole

PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.