COMMUNITY OUTREACH & CLIENT CARE COORDINATOR

Job Description

Job Description

Description:

Genesis Homecare Agency is seeking a motivated, compassionate, and community-focused professional to join our team as a Community Outreach & Client Care Coordinator.

This hybrid field position combines community marketing, client relationship development, client onboarding, and direct-care support. The ideal candidate will be comfortable representing Genesis Homecare Agency in the community while also providing hands-on caregiver support when coverage is needed.

Compensation

• $45,000 annual base salary
• Commission opportunities for eligible new client enrollments
• Full-time position
• Local travel required

Primary Responsibilities

Community Outreach and Marketing

• Develop relationships with senior communities, healthcare providers, rehabilitation facilities, social workers, case managers, churches, and other referral partners.
• Attend networking events, health fairs, senior events, community meetings, and marketing activities.
• Identify and develop new client referral opportunities.
• Conduct scheduled visits to prospective referral partners.
• Follow up with prospective clients, families, and community contacts.
• Distribute approved marketing materials and professionally represent Genesis Homecare Agency.
• Maintain accurate records of outreach visits, referrals, follow-ups, and new client leads.
• Assist with meeting monthly outreach and client-growth goals.

Client Intake and Field Coordination

• Conduct nonclinical in-home client assessments and intake visits.
• Explain available services, agency expectations, scheduling procedures, and client responsibilities.
• Conduct caregiver and client meet-and-greets before services begin.
• Help ensure caregivers understand the client’s service plan, schedule, routines, preferences, and authorized duties.
• Complete supervisor handoffs and communicate important information to the office team.
• Follow up with clients and families after services begin to ensure a smooth transition.
• Complete client satisfaction visits and address concerns appropriately.
• Document all assessments, visits, follow-ups, and client interactions accurately and promptly.
• Coordinate with a registered nurse or supervisor whenever a clinical assessment or higher-level review is required.

Caregiver and Client Support

• Serve as a fill-in caregiver when scheduled caregivers call out, coverage is unavailable, or a new case is beginning.
• Provide authorized assistance with activities of daily living and instrumental activities of daily living.
• Follow the client’s service plan and Genesis Homecare Agency policies.
• Accurately clock in and out through AxisCare and complete all required visit documentation.
• Report client concerns, incidents, schedule changes, and changes in condition promptly.
• Help stabilize new client cases while a permanent caregiver is being assigned.

Qualifications

• Previous experience in home care, senior care, healthcare marketing, community outreach, sales, or client relations is strongly preferred.
• CNA, PCA, or caregiver experience is preferred.
• Must meet all Genesis Homecare Agency caregiver onboarding requirements.
• Current CPR and First Aid certification or willingness to obtain certification.
• Successful completion of required background checks and health screenings.
• Valid driver’s license, reliable transportation, and current automobile insurance.
• Ability to travel throughout the assigned service area.
• Strong communication, relationship-building, organization, and follow-up skills.
• Comfortable speaking with clients, families, caregivers, healthcare professionals, and community partners.
• Ability to work independently and manage a flexible field schedule.
• Ability to provide direct personal-care assistance when needed.
• Proficiency with smartphones, email, electronic documentation, and scheduling systems; AxisCare experience is a plus.
• MUST be goal oriented and meet monthly quota.

Schedule and Work Environment

This is a full-time field-based position. The schedule will generally occur during normal business hours; however, occasional evenings or weekends may be required for community events, client meet-and-greets, urgent caregiver coverage, or other operational needs.

Success in This Position

The successful candidate will:

• Build strong community and referral relationships.
• Generate qualified prospective-client leads.
• Help convert appropriate inquiries into active clients.
• Ensure new clients experience a smooth and professional start of care.
• Complete timely assessments, meet-and-greets, handoffs, and follow-ups.
• Provide dependable caregiver coverage when necessary.
• Maintain complete and accurate documentation.
• Represent Genesis Homecare Agency with professionalism, compassion, and integrity.

Genesis Homecare Agency is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any legally protected status.