BDC Service Representative

Bilingual Service BDC Representative

Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to join our growing team! If you are a driven professional who thrives in a fast-paced environment and enjoys delivering exceptional customer service, we have the opportunity you've been looking for.

We are currently seeking a Bilingual Service BDC Representative to support our high-volume service department by assisting customers, scheduling appointments, and creating an outstanding customer experience from the very first interaction. The ideal candidate is professional, organized, customer-focused, and fluent in both English and Spanish.

What We're Looking For:

As a Bilingual Service BDC Representative, you will be responsible for handling inbound and outbound customer communications, responding to internet inquiries, scheduling service appointments, and maintaining strong customer relationships through effective follow-up and communication.

The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask while maintaining a positive and professional attitude.

Benefits:

• Medical Plan
• Dental Plan
• Vision Plan
• 401(k) Savings Plan
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Employee Discounts on Products and Services
• Flexible Schedules
• Work-Life Balance
• Career Growth Opportunities

Responsibilities:

• Respond promptly, professionally, and courteously to all customer inquiries via phone, email, text, and internet leads
• Schedule and confirm service appointments for customers
• Follow up with customers regarding missed appointments, declined services, and service reminders
• Utilize scripts, CRM tools, and dealership workflows to ensure consistent customer service standards
• Promptly and accurately enter all customer information into CRM software
• Effectively manage inbound and outbound communication to maximize appointment retention and customer satisfaction
• Work closely with service advisors and management to ensure smooth appointment flow and customer experience
• Compile reports, forms, and other documentation in a timely manner
• Maintain professionalism and ethical behavior in all customer interactions
• Deliver an exceptional customer experience while representing the Bob Loquercio Auto Group brand

Qualifications:

• Bilingual in English and Spanish required
• Previous BDC, call center, customer service, or automotive experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Strong computer and CRM skills
• Positive attitude with a team-oriented mindset
• Reliable, organized, and self-motivated
• Professional phone etiquette and customer service skills

Join a company that values its employees, promotes growth from within, and provides the tools and support needed for success. Become part of the Bob Loquercio Auto Group team today!