Operations Associate

Job Description

GENERAL SUMMARY
The Operations Associate is responsible for contributing to the success of the Club by assisting in a variety of operational, hospitality, fitness and facility support roles. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Customer Service

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.

Reception Desk Oversight (if applicable)

• Operate cash register.
• Process payments.
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required.
• Answer and transfer phone calls
• Create and serve food and beverage items.
• Promote daily specials and encourage upgrades to each order.
• Operate cash register, process payments through cash or credit card handling and/or member account charges.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Responsible Beverage Service (RBS) state certification (if serving alcohol)

Pool Deck Oversight (if applicable)

• Greet members and guests upon arrival to the Pool Area.
• Act as a Host in the designated area or event space
• Work with the F&B team to offer food and drinks from designated food outlets: (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up)
• Offer seating, make members/guests comfortable and provide a