Patient Communication Specialist

• Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
• Demonstrates excellent verbal, written, and electronic communication skills
• Initiates, receives, and documents interactions with patients
• Completes data entry and appointment scheduling in multiple information systems
• Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
• Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
• Demonstrates ability to multi-task, organize, and prioritize work
• Collaborates with internal departments to meet customer's needs
• Assists leadership with projects as directed

• High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred
• Demonstrated ability to always remain professional and courteous with customers
• Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred
• Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
• Experience working effectively and productively within a remote environment preferred

• While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.
• Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry.

• You must reside within the contiguous United States.
• You must only work from within the contiguous Unites States.
• If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
• Must have stable, reliable internet access.

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com