Merchant Support & AI Troubleshooter
Spoks
Spoks is seeking a customer support-oriented candidate in Austin for a hybrid role that blends chat, email and calls. You will learn the product, listen to questions, and explain how to use email and SMS effectively. The team values curiosity, patience and a friendly, clear communication style. Role can be full-time or part-time with a minimum commitment; compensation reflects a scaled schedule. You’ll collaborate with a founder in Austin and have access to colleagues in Norway and Poland to #J-18808-Ljbffr Spoks
- ...spent at your desk. The Opportunity The Merchant Success Manager manages a team of four Merchant Success employees who support roughly 100 to 200 merchant tickets per day... ...activities are completed. Help merchants troubleshoot gateway, transaction, integration, and processing...SuggestedFull timeWork at officeLocal areaRelocation
- The WPC Merchant Issues L1 Support Analyst plays a critical role in merchant performance and reliability by monitoring key metrics, identifying anomalies, and coordinating timely resolutions. This position supports day-to-day merchant issue workflows , starting with anomaly...SuggestedFull time
- Davis Talent Search is seeking a Merchant Success Manager for an on-site role in Austin, TX. You will lead a four-person team supporting 100-200 merchant tickets daily, focusing on payments, gateway issues, and onboarding optimization. You will manage SLAs, KPIs, and escalation...SuggestedDaily paid
$70k - $75k
Merchant Success Executive Client Success · Account Management · Technical Support | Onsite, East Austin The Role You'll be the person our merchants depend on. Their... ...Pay Direct. Issue Resolution & Technical Troubleshooting You'll dig into gateway and processor reports...SuggestedFull timeWork at office$80k - $138.7k
...insights, capital markets perspective, and practice management support—while providing exceptional service Execute a disciplined, high... ...data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the...SuggestedTemporary workLocal areaRemote workHome officeFlexible hours$70k - $75k
Easy Pay Direct in East Austin, TX, is looking for a Merchant Success Executive. You’ll be responsible for guiding clients through onboarding and supporting their growth, with responsibilities including troubleshooting transaction issues, optimizing accounts, and...- ...international markets. We're looking for a Senior Merchant to be the manager of that global... ...partners' customers and space realities; support sell-in with seasonal line plans and workbooks... ...acquisition dynamics Systems-fluent and ai obsessed: advanced Excel plus experience...ApprenticeshipSeasonal workWork at officeLocal areaRemote workFlexible hours
- Apple is seeking an Apple Pay eCommerce Merchant Specialist in Austin, TX to initiate and engage with potential e‑Commerce merchants, driving Apple Pay acceptance across Web and App channels. This highly cross-functional role builds rapport with merchants, strategic partners...
- Truemed is seeking a Product Manager for the Merchant Payments & Integration team to own the full merchant journey—from first API call to first sale, through ongoing payment operations and revenue reconciliation. You will work with engineers to improve the developer experience...
- Four Hands in Austin, TX is seeking an Associate Merchant to own the accuracy and reliability of merchandising data and reporting tools while supporting Senior Merchants in developing assortment line plans and executing product strategies across assigned categories. You...
- ...infrastructure that connects health and wellness merchants to billions of dollars in tax-advantaged... ...feedback from sales, merchant support, and direct merchant conversations into a... ...and know what it takes to do it again. AI-fluent : You use LLMs to move faster — drafting...Immediate startShift work
$65k - $70k
...revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike. Tecovas is looking for an Assistant Merchant, Men’s Apparel to support the Men’s Apparel team throughout the product lifecycle, from early concept and assortment planning through launch...Contract workFor contractorsFor subcontractorSeasonal workWork at officeRemote workRelocationFlexible hours- Made In in Austin, TX is seeking a Senior Merchant to own the global assortment and revenue performance across DTC, wholesale, Amazon, and international channels. You’ll architect the line, set pricing, and protect premium positioning while driving margin and sell-through...
- BBG Ventures, LLC is seeking a Field Sales Rep - City Launch & Merchant Success on a contract basis. The role is 4 days in the field and one remote day per week, with a 6-month contract and local travel within roughly 100 miles of your market. You will drive merchant onboarding...Contract workLocal areaRemote work1 day per week
- A health and wellness platform is seeking a role focused on onboarding new merchants and maximizing their engagement with the platform. The ideal candidate will work closely with marketing teams to drive adoption of HSA and FSA payment options and ensure each merchant's...
- ...and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce... ...emails, outbound calls, or inbound lead follow-upManaging and supporting merchants through the full Apple Pay enablement cycle, from...
- About The Team On the Merchant Strategy & Operations team, our mission is to have best‑in‑class... ...Associate at DoorDash, you will lead the support experience for our merchants, owning both... ...functions You’re comfortable leveraging AI tools to improve productivity, decision‑...Hourly payWork at officeLocal areaRemote workFlexible hours
- ...and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Specialist to initiate and actively engage with potential e-Commerce... ..., outbound calls, or inbound lead follow-up Managing and supporting merchants through the full Apple Pay enablement cycle, from...
- DoorDash is seeking a Merchant Strategy & Operations Senior Associate to own the strategy and... ...on the platform. You will transform the support experience into a tech-first, scalable,... ...strategic initiatives while leveraging data and AI tools to improve productivity and...
$75k - $125k
...insights, capital markets perspective, and practice management support—while providing exceptional serviceExecute a disciplined, high-activity... ...and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the...Full timeTemporary workLocal areaHome officeFlexible hours- Onramp Funds in Austin, TX is seeking a detail-oriented Servicing & Collections Analyst to support our merchant cash advance portfolio at the intersection of customer service, operations, and risk management. You will process payment changes, create payment plans, monitor...
- SpotOn is seeking an experienced Product Manager for Owner Experiences to own the Merchant Dashboard, the central control center where restaurant operators manage their business within SpotOn. You will define how merchants navigate, configure, monitor, and grow their business...
$119k - $224k
...About this Role Wells Fargo is seeking a Lead Merchant Product Sales Consultant to drive growth within our Government Banking segment... ...veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced...Full timeWork experience placementRelocation- DoorDash is seeking a Merchant Strategy & Operations Associate Manager in Austin to lead how we support merchants once they are live on the platform. You will shape a fast, seamless... ...teams to land key initiatives, using data and AI to improve decision‑making and productivity. 9...
- The Planet Group is seeking a dynamic Merchant Success professional to grow our local merchant network in Austin and surrounding areas.... ...drive merchant activation from pre-launch through post-launch support. In this role you’ll partner with Product, Operations, Go-to-Market...Local area
$119k - $224k
...About this role: Wells Fargo is seeking a Lead Merchant Product Sales Consultant to drive Merchant Services growth within the Healthcare... ...efficiency, enhance patient payment experiences, and support business growth. The successful candidate will serve as a trusted...Full timeWork experience placementRelocation$90k - $100k
...benefits including corporate membership to Wellhub Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave...Full timeFlexible hours- About the Team On the Merchant Strategy & Operations team, our mission is to have best‑in‑class... ...Associate Manager, you will lead the support experience for our merchants, owning both... ...across teams. You’re comfortable leveraging AI tools to improve productivity, decision‑...Hourly payWork at officeLocal areaFlexible hours
- Manulife John Hancock Investments, a division of Manulife Financial, seeks an External Wholesaler to drive sales among financial advisors across the Texas market. You will promote a full product lineup, strengthen relationships, and generate new business through proactive...Remote job
- ...identifying needs, and expanding opportunities across intermediaries. You will work in a hybrid environment, leveraging licenses and contributing to training and program development while supporting client outcomes and performance. #J-18808-Ljbffr Janus Henderson Investors
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