Technical Support Analyst

Responsibilities Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals Maintain, upgrade, or replace software systems and provide hardware support Support and maintain user account information including rights, security, and systems groups Maintain progressive knowledge of ScriptPro systems Perform other duties as assigned Requirements Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience Basic Windows OS Knowledge (XP/7/10/11) Requires working knowledge of desktop and peripheral troubleshooting Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times Problem solving and analytical skills Positive attitude, drive and tenacity Excellent customer service skills Excellent written and verbal communication skills Ability to multitask with varying priorities and attention to detail All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area #J-18808-Ljbffr Jobtailor