Business Processing Technician

Job Description

Job Description

At Amwins, we succeed together — and have a good time doing it.

We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat competition. Our teams work together to help each other succeed, and we do right by our clients so they can do right by theirs.

First and foremost, we invest in our employees. That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that's 43% owned by employee shareholders. 

Our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace that reflects the communities we serve. You will have the opportunity to volunteer within Amwins through a wide range of committees and in your community through the Amwins Foundation and Summer of Service.

Working at Amwins means you love what you do, how you do it and, ultimately, who you do it with. Whether it's today or 150 years from now, we continue to invest in our culture and your development so opportunities for growth and career advancement are never in short supply.

At Amwins, we win together — and have a good time doing it. 

Learn more about us at amwins.com.

We see you in Amwins blue!

Join our Amwins Access team in Roseville, CA as a Business Processing Technician!

This is a full-time, hybrid position based out of our Roseville, CA office.

Each Business Processing Technician provides vital team functions:
•    Receive and organize customer data, attaching it to the proper account in the Customer Relationship Management (CRM) system
•    Respond to customer inquiries and issues, following through to completion and total customer satisfaction
•    Process all data in a timely and accurate manner to avoid errors and rework, while meeting target performance metrics
•    Follow established processes and procedures to maintain published standards and remain in compliance at all times
•    Promote teamwork and efficiency within the department by supporting other team members as needed
•    Other duties as assigned

We are looking for people with: 
•    Ability to follow protocol
•    Accuracy and attention to detail
•    Strong customer service skills, with effective written and verbal communication
•    High school diploma or GED required; undergraduate degree in Business, Finance, Insurance Studies, or a related field preferred
•    Proficiency in Microsoft Office

Experience:
•    Entry-level role: 1 year of customer service experience preferred

Work Environment:
This position operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to stoop or kneel. Vision abilities required by this job include close vision. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds. The noise level in the work environment is usually quiet to moderate.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. No direct inquiries, please.

Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses. 

California Pay Range

$19—$21 USD

The Amwins Advantage: Benefits & Perks

• Medical, Dental, Vision available your first day of employment
• Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
• Mental health support including:
• Virtual therapy
• Digital coaching
• 24/7 EAP counseling
• Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
• Health Savings Account with company contributions 
• Health Care FSA, Dependent Care FSA, and Commuter Benefits
• Parental Leave and Adoption Assistance
• Voluntary coverage options:
• Life Insurance
• Critical Illness
• Accident
• Identity Theft Protection
• Retiree medical benefits available for Medicare-eligible retirees
• 401(k) with company match
• Generous Paid Time Off and Company Holiday Schedule
• Collaborative, continuing education focused work environment
• Career advancement opportunities