Service Advisor

Service Advisor

Come Join Our Team at our New Location in Cranberry Township, Pennsylvania

Fyda Freightliner, Pittsburgh, Inc., is western Pennsylvania's leading Freightliner and Western Star dealership. A family-owned, community-centered company, Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year, the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.

Essential Duties and Responsibilities:

• Greet customers and obtain necessary information for billing with details of repairs needed. Review warranty of vehicle, generate a repair order and prepare it for dispatching
• Utilize all necessary forms of communication to update customers on progress of the their repairs.
• Obtain authorizations for repairs.
• Assist in filing and office organization.
• Assist shop foreman and manager with department workflow

Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with employees and vendors.
• Complete knowledge of in house business systems and along with other partner systems.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and maintain composure.
• Ability to work independently and to meet deadlines.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to listen and speak clearly on telephone