Customer Care Specialist

Customer Care Specialist

Starting Pay: $18+ per hour

Do you enjoy helping people, solving problems, and being the friendly voice customers rely on? If so, we want to meet you!

We're looking for a Customer Care Specialist to join our team and deliver an exceptional customer experience. In this role, you'll be the connection between our customers and our service teams-helping schedule appointments, answering questions, and ensuring every interaction leaves customers feeling confident and cared for.

This is a full-time, in-office position located at:
1000 Business Center Drive, Lake Mary, FL

If you thrive in a fast-paced environment, enjoy working with people, and take pride in delivering great service, this could be the perfect opportunity for you.

What You'll Do

As a Customer Care Specialist, you'll play an important role in keeping operations running smoothly and customers satisfied.

Your responsibilities will include:

• Answering inbound calls and SMS messages to schedule, reschedule, or cancel service appointments
• Making outbound follow-up calls for service coordination, customer feedback, and reconnect opportunities
• Providing clear and accurate information to customers about services, maintenance plans, and promotions
• Processing transactions including credit card payments, refunds, and service plan enrollments
• Demonstrating empathy and active listening when assisting customers with questions or concerns
• Maintaining accurate documentation through email, text, and internal systems
• Setting up and managing maintenance plans and extended warranties
• Resolving customer concerns promptly while ensuring a positive experience
• Collaborating with internal teams to improve service quality and customer satisfaction
• Supporting special projects and operational initiatives when needed

What Makes You a Great Fit

We're looking for someone who is customer-focused, organized, and a strong communicator.

Preferred qualifications include:

• 2+ years of phone-based customer support experience , ideally in a high-volume call center or service environment
• HVAC or home services industry experience is a strong plus
• ServiceTitan experience strongly preferred
• Excellent verbal and written communication skills
• Strong multitasking ability in a fast-paced environment
• Experience meeting performance metrics and KPIs
• Proficiency with computers and Microsoft Office (Word, Excel, PowerPoint)
• Ability to work with multiple monitors and systems simultaneously
• High school diploma or equivalent

Additional requirements:

• Must be 18 years or older
• Authorized to work in the United States
• Ability to work overtime and occasional weekend rotations if needed
• Bilingual (English/Spanish) is a plus
• Ability to pass a background check and drug screening

Key Skills for Success
• Strong communication skills
• Customer-focused mindset
• Team collaboration
• Flexibility and adaptability
• Technical and computer proficiency

Why Join Our Team?

This is a great opportunity to grow your career in a supportive, team-focused environment where your work directly impacts customer satisfaction.

If you enjoy helping people and want to be part of a team that values great service, we encourage you to apply today!