Healthcare Sales Representative

About Us We’re unique. You should be, too. We’re changing lives every day, for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. Role Overview The Healthcare Sales Representative is an outside healthcare sales representative responsible for generating sales leads and membership by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed. This position is the first of three tiers in the overall Healthcare Sales Representative Success Plan, outlining an opportunity for growth and career advancement at ChenMed. Responsibilities Begin to nurture, build, and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year‑round. Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition. Start planning, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare‑eligible seniors, age 55 and older). Start cultivating strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician. Partner with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth. Schedule one‑on‑one sales meetings, referral relationships with plan agents, independent brokers and the senior community to deliver solutions on immediate customer requests. Manage vendors related to event planning and negotiate contracts with venues where events are taking place. Ensure insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers. Learn to use marketing and sales tools to identify solutions and sell to new customers. Maintain up‑to‑date client information in the designated customer relationship management (CRM) tool (i.e., SalesForce). Utilize the CRM tool to document interactions with clients and ensure effective management of leads. Provide a monthly activity calendar reflecting community access points and new tabletop venues. Create penetration plans and initiatives in key target markets and channels. Recover dormant customers via sales tools and marketing campaigns. Drive new member growth by appropriately educating potential patients on our value proposition and healthcare model. Deliver the prescribed presentation in front of large audiences. Develop distribution channels to support new patient enrollment growth. Use all sales tools provided to ensure efficiency and collection of pertinent data. Partner with sales leadership to improve the effectiveness of engagements with distributors, vendors and community partners. Build trusting relationships with brokers/insurance agents/case workers/third‑party vendors associated with seniors under supervision; develop and execute specific broker and partner strategies and plans. Engage with new patients through and beyond their first appointment. Maintain relationships with enrolled patients to positively impact retention. Help address and resolve customer complaints and issues as required. Perform other related duties as assigned. Competencies Instills Trust Follows through on commitments Is seen as direct and trustworthy Keeps confidences Practices what they preach Shows consistency between words and actions Results Driven Has a strong bottom‑line orientation Persists in accomplishing objectives despite obstacles and setbacks Has a track record of exceeding goals successfully Pushes others Action Oriented Readily acts on challenges without unnecessary planning Identifies and seizes on new opportunities Displays a can‑do attitude in good and tough times Steps up to handle tough issues Effective Communication Is effective in a variety of communication settings: one‑on‑one, small and large groups, or across diverse styles and positional levels Attentively listens to others Adjusts to fit the audience and the message Provides timely and helpful information to others across the organization Encourages open expression of diverse ideas and opinions Resiliency Is confident under pressure Handles and manages crises effectively Maintains a positive attitude despite adversity Bounces back from setbacks Grows from hardships and negative experiences Networking Builds strong formal and informal networks Maintains relationships across a variety of functions and locations Draws upon multiple relationships to exchange ideas, resources, and know‑how Customer Focus Gains insight into customer needs Identifies opportunities that benefit the customer Builds and delivers solutions that meet customer expectations Establishes and maintains effective customer relationships Persuasiveness Uses compelling arguments to gain the support and commitment of others Convinces others to take action Negotiates skillfully in tough situations Wins concessions without damaging relationships Responds effectively to the reactions and positions of others Knowledge, Skills & Abilities High business acumen and acuity Exceptional organizational skills with the ability to manage multiple priorities in a fast‑paced work environment Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections Detail‑oriented and proficient in MS Office (PowerPoint, Excel, Word, Outlook), CRM tools (SalesForce) plus a variety of other word‑processing, spreadsheet, database, e‑mail, and presentation software Excellent interpersonal and problem‑solving skills; must have the patience and ability to engage customers in conversation Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers Must be flexible and creative in dealing with customers; positive attitude and the ability to attract patients with a warm, gentle disposition relative to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy Good keyboarding skills—accurate typing of a significant number of words per minute Spoken and written fluency in English Bilingual is a plus Ability and willingness to travel locally, regionally and nationally up to 75%; work is primarily conducted off‑site Position requires possession and exercise of independent judgment Education & Experience Criteria High School Diploma or GED required. Bachelor’s degree in Marketing, Business Administration or a related field preferred, or a combination of formal education, training and experience above the minimum may be considered on a year‑for‑year basis. Minimum of 2 years of successful sales experience required. Working with seniors is a plus, as is a general understanding of Medicare Advantage. Minimum of 2 years of business‑to‑business experience or equivalent management experience preferred. Relevant sales experience with establishing and maintaining relationships with business/vendor partners. Experience in telesales to input sales data into a computer while on the telephone with a customer. Position requires possession and maintenance of a current, valid Driver’s License. Pay Range $38,509 - $55,013 Salary. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. Employee Benefits Employee benefits information can be found at #J-18808-Ljbffr ChenMed