Medical Assistant II (CMA/RMA)

Job Description Summary

The Certified/Registered Medical Assistant II (CMA/RMA) is responsible for providing high-quality,
compassionate clinical and administrative support to physicians, hospitalists, and other healthcare
professionals in both outpatient and hospital settings. This role ensures efficient patient flow, accurate
documentation, and exceptional patient care through coordination, education, and hands-on service delivery
while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

How will you make an impact & Requirements

Responsibilities
• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories,
and reviewing medication and allergy information.
• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while
ensuring patient comfort and safety.
• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency
standards.
• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management,
and preventive care.
• Accurately document clinical data, provider instructions, and patient updates in the electronic health
record (EHR).
• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to
ensure timely care.
• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as
needed.
• Monitors inventory levels and prepares examination or procedure rooms with required supplies and
equipment.
• Participates in performance improvement initiatives, clinical audits, and safety drills to support
continuous quality improvement.
• Facilitates communication among patients, providers, and interdisciplinary teams to ensure
coordinated, patient-centered care.
• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient
populations.

• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.

#HPMPG