Retail Operations Manager

Now Hiring: Retail Operations Manager

Full-time

Location: Roseville, CA

About Work World:

Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names California, Nevada, and Washington. We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more. We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect and integrity, and require each employee to demonstrate these values.

What's In It For You:

• Annual bonus based on store performance
• Paid Time Off
• 401k Retirement plan
• Medical, Dental, and Vision insurance
• Generous Employee Discounts

What You'll Be Doing:

• Lead, motivate, coach, and develop store team members to support operational and sales success
• Oversee daily store and omni-channel operations to deliver a positive customer experience
• Promote a customer-focused culture through strong leadership and effective selling practices
• Manage staff training, scheduling, performance feedback, and daily supervision responsibilities
• Handle store opening and closing procedures, required paperwork, and cash management tasks including bank deposits and change orders
• Welcome customers, assist with product inquiries, answer phones, and ensure excellent customer service
• Maintain store cleanliness, organization, inventory processing, and damage reporting procedures
• Support community events, monitor store performance, and complete additional duties assigned by leadership
• Ensure compliance with company policies and procedures while driving sales and profitability goals

What You'll Need:

• Minimum of 2 years of retail management experience in a Store Manager or similar leadership role
• High school diploma or equivalent required
• Strong leadership, coaching, and team development abilities
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple responsibilities effectively
• Availability to work a full-time schedule, including evenings, weekends, and holidays
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
• Valid driver's license required; bilingual skills are a plus

What You'll Learn:

• Leadership and organizational development skills
• Sales and merchandising best practices
• Customer service techniques including communication, and the ability to outperform the expectations of our customers
• The ability to adapt to fast and unique situations to provide an amazing customer experience
• How to network and build long lasting relationships with both customers and your fellow employees

What It's Like Working Here:

Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company.