Referral Representative I - 3rd shift

Referral Representative I (Lab Support)

We are looking for a Referral Representative I to support referral testing operations in a clinical laboratory. This role involves handling specimens, coordinating with referral labs, assisting customers, resolving testing issues, and ensuring accurate and timely reporting of results.

Key Responsibilities:

• Receive, sort, and prepare lab specimens for shipment to referral laboratories.
• Check specimens for accuracy and quality (correct labeling, enough sample, proper temperature, etc.).
• Package and ship samples following safety and shipping guidelines (IATA regulations).
• Handle customer calls and inquiries related to test results, delays, or service issues.
• Communicate with clients to resolve routine testing or reporting concerns.
• Investigate and help resolve complex referral testing issues.
• Research referral labs and test availability when needed.
• Notify clients about tests not performed (TNPs) or lab incidents within 24 hours.
• Maintain accurate documentation and escalate concerns to supervisors when necessary.
• Follow all safety, HIPAA, CLIA, and OSHA regulations.
• Maintain a clean, safe, and organized work area.
• Perform other related duties as assigned.

Required Experience:

• 12 years of clinical laboratory experience required.

Education:

• High School Diploma or equivalent required.

Physical Requirements:

• Ability to stand and walk for long periods.
• May occasionally lift up to 25 lbs; heavier lifting requires assistance.

Work Environment:

• Work involves handling biological samples and potentially hazardous materials in a laboratory setting.