Front Office Manager

Job Description

Job Description

Overview

Front Office Coordinator Pediatric Outpatient Clinic | Rehab Without Walls | Lynnwood, WA Be the Heart of Our Clinic and the First Smile Families See

Rehab Without Walls is seeking a friendly, energetic, and highly organized Front Office Coordinator to join our growing pediatric outpatient clinic in Lynnwood, Washington. If you enjoy working with children and families, thrive in a fast paced environment, and love keeping things running smoothly, this is the perfect opportunity to make a meaningful impact every day.

As the first point of contact for patients, families, and referral partners, you'll play a key role in creating a welcoming experience while supporting the daily operations of our clinic.

Full Time Benefits Include:

• Competitive compensation

• Medical, dental, and vision insurance

• 401(k) with company benefits

• Paid time off and paid holidays

• Employee discounts and wellness resources

• Career growth and advancement opportunities

• Supportive team environment and mission driven culture

• Welcome patients, families, and visitors with exceptional customer service

• Answer incoming calls and assist with scheduling and general inquiries

• Receive referrals and verify insurance benefits and eligibility

• Obtain insurance authorizations as needed

• Schedule patient evaluations and ongoing appointments

• Register patients and manage check in and check out processes

• Collect copays and process credit card transactions

• Maintain accurate patient accounts and electronic medical records

• File, fax, scan, and organize clinic documentation

• Manage office and clinic supply inventory

• Complete billing and payroll data entry

• Coordinate staff breaks and lunches to ensure front office coverage

• Build and maintain referral source relationships

• Support marketing initiatives and community outreach efforts

• Assist with opening and closing clinic responsibilities

• Customer service focused professional with a positive and welcoming attitude

• Highly organized with strong attention to detail

• Comfortable multitasking in a busy healthcare environment

• Strong communication and problem solving skills

• Experience in a medical office, front desk, or healthcare setting preferred

• Experience with insurance verification and scheduling is a plus

At Rehab Without Walls, you'll be part of a dedicated team that helps children and families achieve meaningful outcomes every day. If you're looking for a rewarding career where your organizational skills and positive energy can truly make a difference, we'd love to hear from you.

Apply today and grow your career with Rehab Without Walls in Lynnwood, WA!

Responsibilities

• Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
• Receives referrals and understands type of insurance benefits available
• Verifies insurances and obtains authorization from insurance companies
• Schedules patient appointments
• Registers patients, checks patients in and out
• Collects copays at the time of each appointment and follows procedures for co-payment deposits
• Performs credit card transactions
• Maintains patient account balances
• Works with electronic medical records
• Files, faxes, and scans documents
• Manages and orders office supplies
• Completes billing and payroll data entry
• Schedules breaks and lunches with Aides to ensure front office is covered
• Maintains and develops referral source relationships
• Supports marketing and brand awareness, as needed
• Completes clinic opening and closing duties, as required
• Other duties as assigned

Qualifications

• Minimum of Associate’s Degree with business emphasis. Significant directly related medical office experience maybe considered in place of degree
• Minimum of two years front and back medical office work experience
• Presents professional attitude, appearance, strong customer service skills and use of judgment
• Knows advanced computer software (Microsoft Office) and has data entry skills
• Excellent organizational, customer service, and oral/written communication skills