Assistant Store Manager: Valley Fair

Job Description

Job Description

Who We Are

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove–a third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room® quiz. The result was a more precise fit that offered comfort without sacrificing style. Building on that approach, ThirdLove is expanding its retail footprint nationwide, creating customer-centric stores where personalized fittings, expert support, and a comfortable shopping experience come together.

How We Work

Our culture is collaborative, fast-paced, customer-focused, and welcoming. If that sounds like an environment where you would thrive, we encourage you to apply.

What We Are Looking For

We are seeking an innovative and engaging Assistant Store Manager for our Thirdlove store in Valley Fair Mall, in Santa Clara, CA. This leader will support and inspire their team, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody ThirdLove's values while ensuring operational excellence and a welcoming store environment. As a key part of the leadership team, they will also collaborate on store-driven initiatives with the Store Manager and HQ team.

What You Will Own And How You Will Make A Difference 

Sales & Profitability : Partner with the Store Manager to develop and execute strategies that drive sales and customer engagement. Assist in achieving store sales goals, maximizing KPIs, and fostering customer loyalty to drive profitability. 

Team Leadership : Inspire and help coach a team to deliver exceptional in-store experiences and foster a positive, high-energy environment. Function as the Store Manager in their absence, taking responsibility for day-to-day store operations and team leadership. Support recruiting efforts to attract top talent for Sales Associate roles, helping with timely onboarding and development. 

Operational Excellence : Ensure smooth store operations, by overseeing tasks such as inventory management, visual merchandising, and implementing technology or process improvements. Provide seamless customer support, including resolving product inquiries and aftercare. 

Adaptability: Stay agile and adaptable, learning and leveraging new technologies and systems like Shopify, Incite, and Google Office to optimize performance. Maintain flexibility in scheduling, including availability for evenings, weekends, holidays, and events

Budget Management : Contribute to payroll and scheduling oversight to align staffing with business needs while managing costs effectively. 

Customer Experience : Maintain a strong focus on delivering an exceptional supported customer experience by creating a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Protocol , ensuring the store reflects ThirdLove's standards. Support fit consultations, product education, and conversion through proactive, client-focused behaviors.

Event Execution: Partner with the Store Manager and HQ to execute marketing initiatives and in-store events to drive traffic, customer engagement and sales growth. 

You Have

• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18 years of age
• Must be able to maintain an active store presence, including standing and walking for extended periods of time
• Comfort with using a ladder and lifting a maximum of 50lbs
• Experience with bra fitting and fit guidance, or willingness to learn
• Reliable, punctual, and able to work a flexible schedule (including nights, weekends, holidays)

Problem-Solving Skills: Confidence in ability to handle returns, answer complaints, and fix minor floor issues calmly.

• Empathy & Discretion: Ability to create a safe, body-positive, and supportive environment in the fitting rooms while respecting client privacy.
• Passion for Thirdlove's mission of body positivity, inclusive sizing, and confidence through comfort

ThirdLove Offers You

• Competitive salary & Commission
• Medical/Dental/Vision insurance
• Paid Time off
• Employee Discount

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Thirdlove is an equal opportunity employer. We consider all qualified applicants, including those with arrest or conviction records, consistent with applicable law — including the San Francisco and Los Angeles City and County Fair Chance Ordinances and the California Fair Chance Act.

Compensation

$24-$26 per hour