Service Design and Delivery Lead

Enterprise Service Designer The Enterprise Service Designer orchestrates cross-functional teams to design scalable, end-to-end enterprise services that deliver exceptional customer experiences and business value. By applying systems thinking and service design principles, this role facilitates the development of customer journeys, wing-to-wing value streams, service blueprints, workflows, and service roadmaps, aligning business, process, technology, and customer experience stakeholders to create standardized, digitally enabled service solutions. Core Responsibilities Orchestrate cross-functional teams to design end-to-end enterprise services. Facilitate the creation of wing-to-wing value streams and future-state service designs. Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners. Develop service blueprints, customer journeys, workflows, and operating models. Identify opportunities for standardization, digitization, automation, and AI enablement. Build service roadmaps and maturity plans. Ensure enterprise alignment, governance, and design standards are applied consistently. Skills & Competencies Orchestration & Facilitation: Cross-functional leadership Executive facilitation Stakeholder alignment Decision facilitation Influence without authority Systems Thinking: Enterprise thinking End-to-end value stream design Cross-functional dependency management Operating model design Service ecosystem thinking Service Architecture & Design End-to-end service design Operational experience design Service performance measurement Service ecosystem design Organizational capability mapping Service maturity assessment Human-centered design Transformation: Service blueprinting Process & workflow design Digital transformation AI opportunity identification Service roadmaps Qualifications You Must Have Bachelor's degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design. Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models. Proven ability to orchestrate cross-functional teams and influence senior stakeholders. Experience driving standardization, digitization, automation, and AI-enabled services. Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred. What We Offer Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. This position is remote. Raytheon