Systems Technician

Location: Raymond, MS As a Systems Technician, you will work with internal customers in troubleshooting, implementing, and using Windows operating systems and computer hardware. What You’ll Do Identify and initiate resolutions to existing and future client problems and concerns associated with manufacturing technology, including hardware and software, to the client’s satisfaction. Support, track, and resolve end-user and operational technology problems through our trouble ticket system and walk-up requests. Assist with planning and coordinating installation and implementation of new hardware and/or software according to department standards and procedures. Deploy and install devices for end users, including, but not limited to, manufacturing workstations, tablets, scanners, etc. Partner with tier I and II Systems Administrators to support critical problems. Uphold the enterprise policy guidelines and recommend new and improved guidelines to ensure compatibility and better service. Maintain current technical expertise in the rapidly changing technology of microcomputers and utilize state-of-the-art techniques when implementing office automation solutions. Build and maintain positive working relationships across the company to support effective communication and collaboration. Travel to facilities in Madison and Durant, Mississippi as needed. Additional duties as assigned. What You’ll Bring 1-2 years of PC Support, Help Desk, or similar technical support role Proficient in troubleshooting, implementing, and using Windows operating systems (server and workstation) and Microsoft Office applications. Hands-on knowledge of computer hardware, including the ability to troubleshoot issues and understand how components work together A basic understanding of networking concepts and the ability to troubleshoot common connectivity issues Experience creating and administering user accounts in a Microsoft Active Directory environment. What We Offer Profit-Sharing Plan with Safe Harbor Contribution Generous Paid Time Off & Holidays Tuition Reimbursement Program #J-18808-Ljbffr