Patient Access Rep

Responsibilities

• Performing admitting duties for all patients admitted for services at the hospital
• Assigning accurate MRNs
• Completing medical necessity / compliance checks
• Providing proper patient instructions and collecting insurance information
• Receiving and processing physician orders and utilizing an overlay tool
• Operating the telephone switchboard to relay calls
• Conducting audits of accounts and assuring forms complete accurate and timely
• Pre-registration of patient accounts prior to patient visits and conducting inbound and outbound calling

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation including AI
• High School Diploma/GED
• CRCR Required within 6 months of hire (Company Paid)

Core Competencies

Demonstrates proficiency in patient admission processes, including medical necessity checks and insurance information collection, while ensuring compliance and accuracy in account management. Strong customer service skills are essential for effective communication and patient interaction.