Concierge

Hillcrest Firethorn, 8601 Firethorn Lane, Lincoln, Nebraska, United States of America Job Description Posted Thursday, July 2, 2026 at 6:00 AM Concierge – Hillcrest Firethorn Hillcrest Health & Living is looking for a welcoming, organized, and customer-focused Concierge to join our team at Hillcrest Firethorn in Lincoln, NE. Hillcrest Firethorn is a modern post-acute rehabilitation and long-term care community designed to provide personalized care in a warm, hospitality-focused setting. Our team works together to create an environment where patients, residents, families, and visitors feel known, supported, and comfortable from the moment they arrive. At Hillcrest, our mission is simple: Inspiring people to live their best lives. We are looking for someone who takes pride in creating a positive first impression, supporting daily operations, and helping residents, families, and guests feel welcomed and informed. What You’ll Do As the Concierge , you will be an important first point of contact for residents, patients, families, visitors, and team members. You will greet guests, manage incoming calls, provide directions and information, support administrative needs, and help keep common areas welcoming and organized. You will: Greet residents, patients, families, visitors, and customers with warmth, professionalism, and a helpful attitude. Answer incoming telephone calls and direct calls appropriately. Provide information, directions, and assistance to visitors and customers. Route communication and requests to the appropriate departments or team members. Provide clerical support as needed, including typing, faxing, filing, phone support, labels, and mailings. Assist the activities team with projects and events as needed. Help ensure copiers and other office equipment receive routine and unexpected maintenance in a timely manner. Support petty cash activity, postage sales, and related accounts payable processing. Maintain marketing packets and new resident or patient information materials. Perform light housekeeping duties to keep the lobby and common areas neat, clean, and orderly. Build positive, professional relationships with residents, patients, families, guests, and team members. What We’re Looking For We are looking for someone who is friendly, dependable, detail-oriented, and comfortable balancing customer service with administrative support. The right candidate will communicate clearly, stay organized, and remain calm and professional when priorities shift. Ideal candidates will have: At least one year of experience in administrative or business office functions, including clerical support, software use, and office equipment. Strong customer service and communication skills. Experience handling multi-line phones, clerical tasks, and office support preferred. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and follow-through. A calm, flexible, and professional approach when working with residents, patients, families, and visitors. Comfort using technology and office resources efficiently and effectively. A team-first mindset and willingness to support activities and community operations as needed. Education & Credentials High school diploma or equivalent required. Post-high school clerical training or related office training preferred. Why Hillcrest? At Hillcrest Firethorn, the Concierge helps set the tone for the entire community. From welcoming families and assisting visitors to supporting team members and keeping the front entrance organized, your work helps create a positive, comfortable experience for everyone who visits or calls. As a Concierge, you will play an important role in helping residents, patients, and families feel connected, informed, and cared for each day. Physical & Other Requirements Must be able to speak, read, and write English. Must be able to independently lift up to 35 pounds. Must be able to perform repetitive sitting, bending, standing, and movement as needed. Must be flexible, calm, and professional in stressful situations. Must be able to work in a fast-paced environment with strong attention to detail. Must be able to utilize technology and resources efficiently and effectively. Possible exposure to communicable diseases and bodily fluids. Other duties as assigned. Ready to Make a Great First Impression? If you are welcoming, organized, and enjoy creating a positive experience for others, we invite you to apply for the Concierge – Hillcrest Firethorn role. Join Hillcrest Health & Living and help us continue inspiring people to live their best lives through meaningful service, connection, and compassionate support. Hillcrest Firethorn, 8601 Firethorn Lane, Lincoln, Nebraska, United States of America #J-18808-Ljbffr