IT Support Technician II

DPP is seeking an IT Support Technician II for an opportunity with our client in the Aerospace & Defense industry.


Work location : Onsite in Englewood, CO
Work Schedule: Mon-Fri 10:00AM-7:00PM
Duration : 12 months
Term : W2 position


Position summary:

• As an IT Support Technician II , you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
• You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
• You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

Required skills:

• Customer/solution ownership, an overall drive for excellence.
• Team focused, with the capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
• Ability to understand user and business needs and translate to technical solutions.
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services.
• Must have experience in the following:
  • Incoming calls
  • ServiceNow
  • Azure Entra ID
  • Active Directory

Education:

• Associate's degree in a related field of study with 2 or more years of relevant experience
• Higher education may substitute for relevant experience
• Relevant experience may be considered in lieu of required education

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps.
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity.
• Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors.
• Frequently requires hearing abilities to include discerning different tones and volumes.
• Occasionally lifting or carrying up to 50 lbs.

Working Conditions:

• Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.)
• Rarely exposed to fumes or hazardous chemicals/materials.
• Rarely exposed to loud noises.

Interested? Learn more:
Click the apply button to learn more about position #26-00777 .

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP .