Senior Operations Manager, Billing/Denials at Athelas - Mountain View, CA

Senior Operations Manager, Billing/Denials at Athelas – Mountain View, CA

Senior Operations Manager to lead strategic initiatives and own high-impact processes within the Business Operations team, specifically focused on denials management and claims optimization.

Key Responsibilities

Lead Denials Management Strategy by overseeing the claims lifecycle from post-submission to resolution and designing scalable solutions to reduce friction and revenue loss; Drive Root Cause Analysis to investigate systemic issues behind rejections and denials and implement preventative solutions; Own Key Operational Metrics by managing throughput, denial rates, and other metrics for high-profile client accounts; Build and Scale Processes by designing repeatable, automated workflows and collaborating with product and engineering to define requirements for internal tooling; and serve as a Client Partnership subject matter expert to partner with account managers and clients to troubleshoot issues and implement operational improvements.

Requirements

4+ years of relevant experience in healthcare operations, revenue cycle management, healthcare consulting, or related roles; Strong analytical skills with the ability to independently perform data analysis (Excel required; SQL strongly preferred); Operational leadership experience with a track record of managing cross-functional initiatives and improving process performance at scale; Systems thinking ability; Ownership mindset; Excellent communication skills; and a bias for action.

Nice to Have

Experience in high-growth or tech-enabled healthcare environments.

About the Company

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.The future of healthcare is being built right now. Come deliver this transformation.