Head Clerk

Job Description

Job Description

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has openings for Head Cashiers / Customer Service Superstars! If you are fast, friendly, accurate and reliable this is the perfect position for you!

Head Clerks are incharge of making sure the front end runs smoothly. This includes directing traffic as well as jumping in to cashier, bag, count tills, or any other tasks that is needed to effectively run the front end of the store. You will train, coach and motivate employees within the customer service department. You may be required to help resolve an occasional conflict as well. You will be an essential point person for the overall store operations when the Store or Assistant Store Manager is not present. In order to properly assist customers, this person must have fantastic product knowledge or at least learn very quickly about them and where they are located within the store. Smiling, laughing and making shopping and working at woodlands a fun place is an essential job function.

• Oversee and authorize customer returns, exchanges, merchandise credits, check authorization, charge sends, discretion discounts; assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to Company policies and procedures.
• Coordinate Front End service coverage for cashiers and baggers.
• Perform cashier and bagging duties as necessary.
• Responsible for assisting in training of new cashiers and baggers.
• Responsible for assisting in the preparation of daily deposits and change.
• Ensures compliance of Company policies, procedures and practices and supports Company loss prevention efforts.
• Oversees the productivity, breaks and daily scheduling of all cashiers and baggers.
• Motivates, coaches and mentors customer service staff
• Manages store in absence of Store or Assistant Store Manager
• Works with management to address personnel and performance issues
• Provides orderly maintenance and ordering of front end supplies.
• Provide information to customers requesting special orders or out-of-stock items.
• As needed, check front lot parking

 

Requirements:

 

• Effective customer service (service orientation etc).
• In-depth knowledge of foods and store products.
• Able to prioritize work and handle multiple, concurrent tasks.
• Excellent verbal and customer service skills.
• Ability to process information/merchandise through computer system and POS register system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to work varied hours/days as business dictates.

 

Who Are We?

Woodlands Market is a leader in gourmet retailing, service and innovation in the grocery industry. We are a flourishing Marin County-based employer who believes in supporting our community in many ways. One of these ways is to employ talented individuals from within our communities and surrounding areas. We currently operate grocery stores in Kentfield, Tiburon and San Francisco. We also operate a Pet Shop in San Francisco as well as an off-site kitchen in San Rafael. We engage approximately 330 individuals on staff, many of whom have come to us with an in-depth knowledge of the specialty food industry. These members of our extended Woodlands family and their commitment to community, food, service and to each other are what set us apart from other grocery stores.

 

Who Are We Looking For?

At Woodlands Market, we are delighted to be able to share our passion for food and fresh produce with our customers. If you thrive in a fast-paced environment and are looking to continue your career alongside an awesome team, then join the family!

 

Benefits of working at Woodlands Market include:

• Competitive wages
• Comprehensive Health/Dental/Vision Insurance*
• Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
• Holiday premium pay for time worked on recognized holidays
• 35% employee store discount
• $50 subsidy towards non-slip shoes every 6 months.
• Awesome, team-oriented environment
• Opportunities for growth and development
  
  
  

Pay range: 21-25