Diabetes Resupply Specialist

Diabetes Resupply Specialist

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-Time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!

Competitive Pay

Advancement Opportunities

Medical, Dental & Vision Insurance

HSA Account w/Company Contribution

Pet Insurance

Company provided Life and AD&D insurance

Short-Term and Long-Term Disability

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Employee Referral Bonus Program

Social Recognition Program

Employee Engagement Opportunities

CALM App

401k (with a matching program) / Roth IRA

Company Discounts

Payactiv/On-Demand Pay

Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays

The Diabetes Resupply Specialist ensures patients receive outstanding service, education, and resolution regarding diabetes by promoting supplies necessary to gain/maintain optimal clinical outcomes.

Responsibilities and Duties:

• Process orders for diabetes supplies, including verifying prescriptions, insurance coverage, and authorization. Manage inventory levels to ensure timely fulfillment of patient orders.
• Interact directly with patients to assess their resupply needs, schedule deliveries, and confirm product preferences.
• Maintain ongoing communication with healthcare providers to update patient records, prescriptions, and treatment plans as necessary. Uphold compliance with medical guidelines and insurance policies.
• Ensure patients understand their insurance coverage, resupply schedule and any associated costs.
• Handles inbound and outbound patient calls, utilizing listening skills to ensure patient's needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.
• Adheres to key performance metrics. Converts 25-30% of inbound calls into Sales Orders and revenue, 15-20 total orders per day.
• Responsible for meeting metric standards set by PAP Resupply Manager to ensure success.
• Identifies complimentary products that may benefit the patient while providing additional information about the products.
• Understands insurance guidelines and coverage limits regarding supplies for diabetes.
• Understands company Enterprise System necessary to enter orders, research patient inquiries and status updates for new equipment.
• Perform other duties as assigned.

Qualifications:

• Graduate of an accredited high school.
• Minimum of two years of progressively responsible customer service or inside sales experience.
• Responsible for maintaining the highest level of customer care while always acting in a professional and courteous manner. Encourage, promote, and maintain strong customer relationships through a partnered approach with external and internal team members.
• Excellent oral, active listening and written communication skills required.
• Pleasant personality with excellent phone and interpersonal and organizational skills (a team player).
• Displays a high drive to meet or exceed daily performance metrics related to key performance indicators.
• Ability to develop, organize and coordinate multiple patient lists and files.
• Analytical & problem-solving skills & ability to multitask.
• Works well in a fast paced and fluid professional environment based on business needs.