Accela Land Management - Onsite Lawrenceville, GA

Job Description

Job Description

Position Description:

This senior level position is responsible for administration, management, configuration, documentation, report writing, scripting and end-user support and testing of the Accela Automation SaaS system and its modules Citizen Access, Mobile Office, and GIS integration.

Minimum Qualifications:

· 3 years’ experience in Accela Automation, Configuration Management, EMSE Scripting and application support

· Strong working knowledge of OnPrem & Cloud Accela Platform

· Strong working knowledge of Agile, Scrum, Waterfall methodologies

· Strong working knowledge of JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS

· Accela Ad Hoc/SSRS Reporting

· Accela Digital Plan Room

· Accela Mobile, Automated deployment

· Knowledge of GIS (geographic information systems)

· Integrating Accela with other systems (e.g. Oracle Financials, SMS platforms etc)

· Experience working with Government organizations

Preferred Experience:

· 3-5 years’ experience in Accela Administration, Construct API Integrations

· Teller Cashiering Platform, Twilio SMS Messaging, SAP

· Applicable programming principles and/or languages

· Application development processes and tools

· Project management principles

· Documenting procedures

· Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients

· Analyst and systems experience in a large-scale Information technology environment

· Accela Certification(s)

Responsibilities:

· Develop and customize applications, forms, workflows, and reports within the Accela platform based on business requirements.

· Create scripts and code (JavaScript, .NET, APIs) to extend Accela’s capabilities, tailoring the platform to the organization’s processes.

· Develop automated processes for business workflows, licensing, permitting, and other public sector activities using Accela's configuration tools and coding capabilities.

· Configure Accela modules (such as Civic Platform) to meet specific operational needs.

· Implement custom workflows, logic, and system behaviors by leveraging scripting (Accela Script, JavaScript) and configuration tools.

· Customize Accela interfaces to enhance the user experience and ensure usability.

· Develop and maintain integrations between Accela and third-party systems, such as payment gateways, geographic information systems (GIS), Cashiering, SMS system and enterprise resource planning (ERP) platforms.

· Use APIs and web services to enable data exchange between Accela and external systems.

· Ensure that the integration processes are secure, efficient, and scalable.

· Identify, diagnose, and resolve technical issues related to custom scripts, workflows, and system integrations.

· Conduct thorough testing and debugging to ensure the reliability of the developed solutions.

· Collaborate with system administrators and IT teams to resolve more complex issues related to performance or configuration.

· Create and maintain comprehensive documentation for all custom code, workflows, and integrations.

· Provide technical support to IT teams and end-users by troubleshooting and addressing system-related queries or issues.

· Document processes and procedures to ensure continuity and knowledge transfer across the team.

· Design, generate, update Accela Reports.

· Accela Automation, GIS, Accela Citizen Access, Mobile Office

· Utilizing and managing SQL server databases

· Handling deployments with Accela support team

· Accela training classes for Business teams as part of UAT and new project releases.

· Prepare Documentation and Standard Operating Procedure

· Provides advice and guidance to end users regarding incidents

· Identify, log and resolve technical problems with software applications or network systems

· Identify potential changes and system improvements to present to Land Information Solutions Supervisor for consideration and implementation

· Ensure that work is carried out within agreed service levels and in accordance with department guidelines

· Create, maintain, and distribute reports of progress to Land Information Solutions Supervisor

· Maintain ticketing system with up-to-date solutions and clear record of activities Explain and document technical issues in a clear way to end users

· Communicating technical information to a non-technical audience

· Good Understanding of Computer Support and Troubleshooting

· Identifying, researching, and resolving complex technical issues

· Collaborating with other IT teams

· Perform Physical IT maintenance and installation tasks as needed. This means being able to lift heavy objects and be able to work from a ladder at times

· Must be able to lift and move objects 10-50 lbs regularly. Will need to stand, walk, stoop, kneel, crouch or crawl.