Remote Regional Service Manager-Southern California

Description

Autocar, LLC headquartered in Birmingham, AL, a manufacturer of severe-duty vocational trucks carrying the first specialized truck brand in North America, is the only American-owned and operated original equipment manufacturer (OEM) of trucks. Autocar’s severe-duty vocational trucks provide customers with the perfect tool for their jobs with the most uptime, support, and impact on their bottom line. Autocar collaborates with customers to build trucks to their exact specifications and needs. Autocar promises to provide trucks that deliver the best value, provide the best service, and provide a complete solution for customers’ needs.

Summary:

The Regional Service Manager   position is responsible for managing   all aspects of service for   dealerships and   customers and ensures   satisfaction with service work.   Assist customers   and dealers with troubleshooting and repair of service-related problems.  

Location : Remote/San Francisco CA area

What We Offer

• Competitive compensation that recognizes your skills, experience, and impact
• Performance-based annual bonuses that reward results and contributions
• Comprehensive medical, dental, and vision coverage to support your well-being
• 401(k) with a 4% company match to help you invest in your future
• 8 paid company holidays to rest, recharge, and maintain work-life balance

Key Responsibilities:

• Responsible for the overall service delivery   performance levels and   customer satisfaction levels   of assigned Region.
• Assists in   developing   corrective action plans with assigned   dealerships and customers   to close any service delivery gaps identified.
• Tracks,   reports   and follows-up on product and technical issues   for dealerships and customers   by proactively working with Autocar Solutions Team
• Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling, Promote and ensure dealership has Autocar trained technicians to handle workload.
• Develops   and manages   strong relationships at all levels of the customer’s organization   and maintains customer confidence in the Autocar product.
• Develop strong relationships with Regional Business Managers and National Account Sales in their region
• Coordinates   with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinates cost effective, self-managed travel schedules.  
• Other duties may be assigned.

Requirements:

Education:

• Bachelor's   degree (B. A.) from four-year College or university; or   three to five   years related experience and/or training; or equivalent combination of education and experience.
• Class B- Commercial Driver License   or ability to obtain   is   required.
• Automotive Service Excellence (ASE) Certification   or ability to obtain   is   required.
• Cummins Certification is   preferred.
• Allison Certification is   preferred.
• Ability to Autocar Master Technician Certification

Experience:

• Previous experience in the Heavy-Duty Truck industry is required, specific experience in the Refuse industry is preferred.

Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.   Ability to apply concepts of basic algebra and geometry.
• A thorough working knowledge of:

• MS Office
• AXIS (Team Center Engineering - IMAN, QAD, ADNET)  preferred

Physical Requirements:

• Ability to sit at a desk for extended periods while working on computer-aided design software.
• Capable of standing, walking, and bending during lab testing or production floor visits.
• Ability to lift and carry up to 25 pounds, such as electrical components or testing equipment.
• Visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may   be required   to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.

Equal Employment Opportunity:
Autocar   is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Reasonable Accommodations (ADA Compliance ):

Autocar complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Employees who require assistance or accommodation should contact Human Resources.