Clinical Manager - Registered Nurse (RN)

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Clinical Manager who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits:

• Attractive base salary

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible scheduling options to support a balanced life

Responsibilities

What You'll Do:

• Responsible for the day-to-day operations and delivery of home health and home care services to patients/clients in their place of residence of an assigned branch(es) or service area under the supervision of the Director of Clinical Services and in accordance with agency policy and procedures which meet Medicare, Medicaid, accrediting body, as well as all local, state, and federal laws and regulations

• Strives to always provide the highest-level quality of care and customer experience

• Supervises the Clinical Coordinator and assisting and trouble shoots with the Clinical Coordinator ensuring that all patient demands are met; may fill-in for the Clinical Coordinator when absent

• Acts as Director of Clinical Services in his/her absence

• Is a part of the Clinical Leadership Team and available to leadership and assigned team members during operating hours and after hours as needed.

• Understands and adheres to established agency policies and procedures and displays a willingness to support policies and procedures using appropriate channels to seek changes of such policies

• Participates in the development of standards which ensure safe and therapeutically effective and fiscally responsible services to patients/clients

• Consults with the Director of Clinical Services in determining a staffing pattern which promotes a clinically safe and fiscally responsible level of utilization of home care personnel

• Perform patient visits during peak periods or during staffing shortages and may have on-call responsibilities

• Actively participates in the recruiting, hiring and orientation of all new team members under his/her supervision

• Ability to supervise, guide and develop patient/client care team skills and performances

• Works with the Director of Clinical Services involving staff performance improvement issues including the termination of any staff supervised including documenting and presenting any required disciplinary action

• May participate in the preparation and education of policies and procedures as required to ensure that all assigned staff follow all Medicare, Medicaid, accrediting body, local, state and federal laws and regulations

• Responsible for the interdisciplinary team case conferences, staff meetings and in the decision to accept patient care referrals based on staffing and referral appropriateness

• Ensures patient/client documentation is completed in accordance with Agency policy and addresses late documentation as it occurs and monitors for improvement

• Works with Quality Assurance (QA) to ensure the development of individualized plan of care and the oversight of patient care for assigned patient/client census for appropriateness and improved patient/client outcomes

• Reviews patient medical records for Agency, accrediting body, local, state, and federal compliance as part of QAPI and/or as required

• Actively participates in Agency ongoing Quality Assessment and Performance Improvement (QAPI) program and is responsible for the successful implementation of any action plans required

• Participates in the coordination of Agency’s services with the services of other community agencies

• Identified and investigates any reports of any problems relating to patient care and/or an employee’s well-being

• Immediately reports/documents and investigates any accident, incident, lost articles, or unusual occurrence and involves the Director of Clinical Services

• Develops a cooperative relationship and communicates effectively and professionally with physicians

• Serves as a role model for all colleagues by setting an example of high standards in dress, conduct, cooperation, and job performances

• Attends pertinent continuing education programs other than routine in-services and shares information with staff

• Monitors equipment inventory to meet the demand and ensures staff has what is needed to deliver appropriate care

Qualifications

What You'll Bring:

• Excellent verbal and written communication skills

• Demonstrated ability to build rapport, collaborate and problem solve effectively in conjunction with all levels of staff, all clients, and program Case Managers

• Strong aptitude for understanding both patient/client and business needs and collaborates with leadership and team to meet company goals and objectives

• Strong attention to detail; advanced computer skills, specifically MS Excel

• Experience in quality measures and related staff development and training to support quality desired outcomes of care delivery

• Positive communications with patient/client and family, encouraging them and staff to ask questions and explore ideas and ways to improve their Help at Home experience creating Great Starts, Meaning Moments, and Great Days!

Education and Experience:

• Active RN license

• Current CPR Certification

• One year of leadership experience in home health or homecare, preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Clinical Manager is responsible for ensuring that patient care is coordinated and managed appropriately. The Clinical Manager is responsible for the supervision of clinical personnel and for the day-to-day operations of an assigned branch(es) or service area under the supervision of the Director of Clinical Services and in accordance with agency policy and procedure which meet Medicare, Medicaid, accrediting body, local, state, and federal law, and regulations. The Clinical Manager actively participates in the Quality Assessment and Performance Improvement (QAPI) program development seeking opportunities to improve the delivery of quality care while being fiscally responsible at all times. The Clinical Manager may be appointed as the Alternate Administrator and thereby would act as the Administrator in his/her absence.