Patient Financial Representative

Location Santa Barbara Professional Center - 224 Santa Barbara Blvd, Cape Coral, FL 33991 Department Revenue Cycle Admin Work Type Full Time Shift Shift 1/8:00 AM to 4:30 PM Minimum to Midpoint Pay Rate $17.34 - $21.67 / hour Summary As a first point of access for Lee Health customers, this position completes and assists with registration, insurance verification, authorization, price estimation, denial prevention, claims processing, and financial screening to secure maximum reimbursement for the Health System. This role confirms patient identity and uses Epic and online resources to ensure Medicare medical necessity and billing requirements are met. It requires excellent verbal, analytical, and customer service skills across telephonic, written, electronic, in-person, and bedside communication in a direct clinical care setting. The position requires compliance with extensive governmental regulations, computer proficiency, and analytical experience to interpret information from multiple payers to ensure claimed and billed items are complete and accurate. General payor contracting and chargemaster experience are needed to estimate prices in line with governmental pricing transparency. The ability to multi-task with critical thinking in a fast-paced environment is essential, while consistently delivering a positive patient experience. Collaboration with the Care Management and Utilization Management teams is required to support ongoing preauthorization and patient discharge planning needs. Requirements Education: High School diploma or equivalent required. Post-high school training or associate degree preferred. Experience: Minimum of 1 year of experience in a customer relations role. Minimum of 2 years of revenue cycle experience; Epic experience preferred. Certification: N/A License: N/A Other: Medical terminology knowledge required. Excellent computer skills. Ability to speak multiple languages is helpful. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service skills, including verbal and written communication. US:FL:Cape Coral #J-18808-Ljbffr Lee Health