Sales Support Specialist

Sales Support Specialist

Abatix is looking for a skilled, service-oriented Sales Support Specialist to join our Houston location! As a Sales Support Specialist, you'll be a primary point of contact for our customers, vendors, and business partners. Whether you're assisting in person, over the phone, or by email, you'll help ensure customers receive accurate information, reliable support, and a positive experience. If you're a clear communicator who takes pride in providing dependable, thoughtful service, this role may be a strong fit.

At Abatix, we're committed to investing in our people. We offer opportunities to learn, grow, and take on new responsibilities, whether that's expanding your product knowledge, strengthening vendor relationships, or improving internal processes. If you value teamwork, customer service, and problem-solving, we'd be glad to consider you for our team. Full time | On-site | Monday through Friday

Job Duties

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Partner with the sales team to ensure accurate quoting, smooth order execution, and strong customer communication.
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors
• Perform vendor relations and negotiations as needed

Job Requirements

• 3+ years of experience in customer service, inside sales, sales support, or account coordination
• Strong preference to those with experience in industrial, construction, safety, or related products
• Comfortable working cross-functionally with sales, operations, and finance
• Strong order entry accuracy and documentation discipline
• Computer literacy and ability to use spreadsheets and software with minimal supervision, Epicor Prophet 21 experience is a plus!
• Proven ability to prioritize workload in a fast-paced, high-volume environment.
• Excellent verbal and written English language skills

Benefits of the Abatix Family

• You start earning PTO on Day 1 because we believe in your work/life balance
• We are an ESOP which means if we make money - you make money!
• We match contributions to your 401(k) plan because we believe in your financial future
• We offer you multiple healthcare plans to chose from, as well as dental and vision
• We give you additional Life Insurance at no cost to you
• We offer short and long term disability, as well as additional insurances so you can make sure your family is secure
• We offer flexible spending accounts for your family's medical expenses

Abatix is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.