Market Banker I

Position Summary

Responsible for providing exceptional customer service while assisting new and existing customers with their financial needs through the handling of transactions, new account openings and appropriate partner referrals while complying with regulations, policies and procedures.

Essential Functions

Perform a variety of customer transactions and inquiries in accordance with the Bank's customer service standards and policies/procedures (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).

Proactively conduct sales activities to offer solutions to customer's financial needs while also meeting sales goals.

Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.

Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.

Complete arrangements and documents for special services such as foreign currency/items, direct deposits, and the origination of outgoing wires and services or government bond transactions.

Perform market center functions and support other market center employees or job duties including but not limited to, servicing overdrawn/past due accounts, OFAC review, Back Counter Processing, ATM management, vault, main vault, night depository responsibilities and opening. Plan, monitor and adhere to the cash requirements of the market center; place cash order and prepare shipment.

Regular, reliable and predictable attendance.

Marginal Functions

Maintain knowledge and a strong understanding of the Bank's products/services, pricing, and the Bank's customer relationship management software.

Assist other market center employees as needed to ensure satisfactory audit ratings are achieved at the market center level; including, but not limited to, responsibility for completing portions of the market center's Monthly Internal Control Report (MICR) and creating documentation specific to other operating policies/procedures.

Set, achieve and exceed standards by adhering to established Service Quality Standards.

Assist as needed with ATM, vault, and night depository responsibilities, including, but not limited to, opening, replenishing, or balancing the market center's ATM.

Embrace cross training on other responsibilities in an effort to develop and grow professionally. Demonstrate ongoing improvement in all areas of performance.

Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.

All other duties as assigned.

Minimum Educational & Experience Requirements

High School diploma or equivalent

Cash handling experience

Customer service experience in a retail environment

Sales experience, including cross-selling (preferred)

Previous retail bank experience (highly preferred)

Minimum Skill Requirements

Able to successfully complete required training programs

Professional and effective communication skills including ability to ask questions to uncover and identify varying customer needs

High level of detail orientation

Proven team player

Able to present product features and benefits effectively and provide sound guidance

Strong organizational skills

Effective and professional verbal and written communication skills

Physical Demands

In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

Frequent bending and squatting to access cash supply

Continuous sitting or standing in forward facing position

Frequent movement to different areas of bank including teller windows in lobby and Drive Thru.

Frequent moving about office to access needed office equipment

Frequent lifting of up to 20 pounds

Continuous counting/money handling

Continuous interaction with customers

Continuous repetitive use of hands and arms

Continuous communication: in-person, phone, written and electronic

Work Environment

On-site attendance required

Retail Bank setting with some travel to other market centers

Moderate noise level

Qualifications

Education

High School or better.

Experience

Customer service experience in a retail environment Cash handling experience

Preferred

Previous retail bank experience Sales experience, including cross-selling

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.