Front Desk (Check-In)/Patient Care Coordinator

Job Description

Job Description

Description:

POSITION SUMMARY:

DUTIES AND RESPONSIBILITIES:

• Clinic Prep: Check forms (if no forms day prior, call patient), verify upcoming appts scheduled according to compliance. Review schedule to make sure all appointments are on books as needed. (labs for medical, etc.)
• Complete patient trackers for all patients for the following day
• Review schedule daily and on Fridays to confirm all appts checked out and/or marked appropriately.
• Make next day appointment reminder phone calls to the patients.
• Answer phones, return voicemails and dispatches.
• Review and score forms
• Follow up phone calls (phone calls first then text if do not reach) for No Shows on existing patients.
• Schedule Lyft for patients
• Check in patients: on AdvancedMD, have patient fill out COVID form, ask and scan ID and insurance card. Scan in Covid form.
• All phone calls and text messages with patients, make sure they are recorded in the notes section of PM of AdvancedMD. (Including cancellations and reschedules)
• Monitor Patient Gain dashboard
• Add monthly the screening tools to all deprescribing program patient portals.
• Back up check-out

QUALIFICATIONS AND SKILLS

• Experience required in Medical Reception
• Proficiency in Microsoft Word, Excel, and Outlook
• MUST be Bilingual in Spanish and English
• Ability to work well under pressure
• Effective communication skills
• Team player mentality
• Verification of Benefits and Authorizations
• New patient Scheduling