Banquet Server

Job Description

Job Description

Portage Country Club seeks dynamic customer service-oriented Banquet servers to deliver an exemplary dining experience to our private members.  We offer year-round Food and Beverage services in multiple dining settings and are host to banquets and private events, golf tournaments, swim team events, and tennis programming.

Essential Job Duties:

As a Banquet Server at Portage Country Club, you will:

• Focus on details to provide the highest quality of service to all members and guests of members.
• Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, safety, wellness, and member satisfaction.
• Maintain company culture by interacting with team members and senior staff with respect.
• Accommodate any special requests that the kitchen can deliver to the guest.
• Serve menu items to guests in a prompt and courteous manner according to established service standards.
• Note timing of meal progression and notify kitchen staff.
• Perform pre- and post-shift side work, stock service station, etc.
• Knowledge of menu items, accompaniments for them, and daily specials.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Monitor and observe guests’ dining experience.   Ensure guests are satisfied with the food and service.  Respond promptly and courteously to any requests.
• Remove used tableware between courses and provide tableware for the next course.
• Assist runner as needed with food delivery, especially with large parties and during peak periods.
• Maintain the tidiness of the table throughout the meal and be ready and willing to assist the bus person with clearing and resetting tables.
• If you see something, say something! Report all problems and maintenance issues to your supervisor.

Physical Requirements:

• Must be able to stand and continuously move for the duration of a regular shift.
• Must be able to maneuver, bend, twist, pivot, and navigate stairs.
• Must be able to lift up to 25 lbs. or more.

Educational and/or Experience Requirements:

• Must be a fast-paced worker, able to work with accuracy and skill.
• At least one year experience working in a hospitality or fine dining setting.
• Top-notch customer service skills, strong interpersonal skills and a “customer first” mentality.
• Strong listening and communication skills.
• Demonstrated knowledge and ability to adhere to quality standards for safety, sanitation, and food handling.
• Experience with using computers and familiarity with POS systems.
• Must be available to work evenings and weekend shifts.