Test Center Administrator (PT)

Job Title Test Center Administrator Reports to Test Center Manager Department Test Center Location Troy, MI Test Center Address 5480 Corporate Dr. Ste 120 Troy, MI 48098 Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast‑paced environments that support people who are taking life‑changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer‑based test center environment. Schedule Part Time – Hours will vary. Site may be open Monday through Saturday 7 am to 6 pm. Saturday availability required. Occasional evening hours required. Possible Sunday hours. Candidate must be available to work a variety of shifts any day – Monday through Saturday – between the hours of 7 am and 10 pm. Flexible scheduling is required. This is strictly a part‑time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available two weeks in advance. Responsibilities Maintain and apply expert knowledge of test center policies, practices and procedures. Greet examinees and verify identification. Perform required security checks including the use of wands. Continuously monitor candidates as they complete exams. Report and/or resolve candidate issues with urgency. Maintain secure environment and materials in the test center at all times. Ensure every candidate receives a fair and comfortable testing experience. Report any occurrences outside company guidelines. Be flexible with scheduling based on Prometric days of operations. Represent Prometric's vision, mission and values. Safeguard the test center from misconduct. If applicable, digitally scan and record candidate fingerprint identification. Education High school diploma or equivalent required. College experience a plus. Experience Minimum of one year of in‑person customer service experience (call center, retail, restaurant, etc.) required. Must be 18 years of age to qualify. Skills Communicate professionally and effectively with candidates and coworkers. Write detailed and accurate reports and correspondence. Multi‑task and handle small tools, pack equipment for shipping or unpack for installation. Familiar with Microsoft Windows‑based computer programs and applications (including MS Office, Outlook, Explorer‑web browsing). Physical Job Requirements Must be able to bend, stoop, and lift up to 40 pounds. Remain in a stationary position for extended periods while administering exams. Move through the test room every 8‑10 minutes and escort candidates to and from the testing room. Adjust or focus computer screens and view the testing room through camera monitors while proctoring. Maintain computers in the lab and office setting, maneuvering in tight spaces while following safety protocols. Benefits 12 Paid Holidays off annually based on work schedule and start date. No selling or quotas. Office‑setting environment. No inventory, stocking, floor moves or overnight shifts. Paid training. Sick time prorated based on start date. 401(k). Employee Assistance Program. Vision benefits. FSA. Legal benefits for full‑time employees. Vacation for full‑time employees. Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr Prometric