Front Office Customer Service Associate
Teammate Talent
Front Office Customer Service Associate
Location: On-Site
Job Type: Full-Time
Compensation: Competitive, based on experience
Schedule: 5 days/week including one weekend day; weekdays 9:00 AM–5:00 PM, weekends 9:00 AM–3:00 PM (1-hour lunch)
Job Summary
This Front Office Customer Service Associate role is a highly visible, front-line position serving as one of the first points of contact for customers, prospective clients, and the community. The role reports to the Customer Service Supervisor and is central to a smooth, professional customer experience.
Responsibilities
● Deliver courteous, professional service to current and prospective customers
● Support partners, vendors, and community members with clear, timely communication
● Respond to customer inquiries promptly across multiple channels
● Handle front-office duties including opening procedures, coordinating with affiliated organizations, and assisting with annual services
● Review, verify, and process customer applications in line with company policy and regulations
● Scan, file, and maintain documentation across digital and physical systems
● Provide phone and email support, including drafting correspondence when needed
● Process payments (checks, credit cards, and other approved methods) accurately
● Prepare, proofread, and distribute reports and business documents
● Coordinate with Sales and Accounting to resolve issues efficiently
● Maintain accurate, audit-ready customer records
● Learn and use internal management software effectively
● Take on additional administrative tasks as needed
Qualifications
● High school diploma or equivalent
● Proven ability to build positive, professional working relationships
● Strong commitment to service quality
● Excellent interpersonal, verbal, and written communication
● Detail-oriented with strong time management; punctual and dependable
● Comfortable in a fast-paced, high-volume environment
● Proficient in Microsoft Word, Excel, and Outlook
● Flexible and adaptable to shifting priorities
Benefits
●100% employer-paid medical and dental for employees and eligible dependents
● Defined-benefit pension plan
●401(k) with employer match up to 3% regardless of employee contribution
● Employer-paid short- and long-term disability coverage
● Life insurance
● Post-retirement benefits program
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