Automotive Service Writer

Service Writer Opportunity

Serpentini CDJR, a prominent family-owned and operated dealership, is seeking a dedicated Service Writer to join our team in North Olmsted, Ohio. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-tier automotive services.

We are hiring a proactive and experienced Service Writer to ensure smooth operations and exceptional customer service experiences in our service department.

Responsibilities:

• Greet customers warmly, assess their automotive service needs, and document accurately.
• Clearly explain repair diagnoses and recommend services based on manufacturer guidelines.
• Provide detailed estimates of costs and timelines for repairs, adhering to Serpentini's pricing and process standards.
• Schedule service appointments efficiently and coordinate service bay assignments.
• Maintain continuous communication with technicians and customers throughout the service process.
• Address customer inquiries and concerns promptly and professionally to ensure satisfaction.
• Ensure meticulous documentation of service orders and invoices, following all store processes.

Expectations:

• Minimum of 2 years' experience as an automotive service writer.
• Proficient in automotive service procedures, manufacturer KPI scoring requirements, and terminology.
• Ability to exceed monthly goals set by management and contribute to the team's success.
• Strong interpersonal and communication skills to build lasting customer relationships.
• Detail-oriented with exceptional organizational skills in a fast-paced environment.
• Commitment to following all store processes and exceeding manufacturer KPI scoring requirements.

Benefits:

• Competitive compensation based on experience.
• Comprehensive health insurance benefits.
• Paid vacation, holidays, and personal time off.
• Opportunities for career growth and development in a supportive, family-oriented environment.

Serpentini has been a trusted name in the Ohio automotive community for many years. We are committed to delivering superior service and fostering long-term customer relationships. Join us and be part of a team that values integrity, professionalism, and exceeding customer expectations. We are an EOE and DFW.